If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Heating and cooling for central Arkansas since 1992 — based in Ward, working Little Rock, Cabot, North Little Rock, Jacksonville, Sherwood, and Conway. We diagnose the whole system, not just the part that failed, so you're not calling somebody back in six weeks. You get the price before any work starts, and if a repair is the better call than a replacement, we'll say so. Members get two tune-ups a year, priority scheduling, and 15% off parts and labor.
Overview
Serves Ward, AR
Background checked
5 employees
34 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
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Services offered
HVAC Services
Projects and media
Projects and media
Reviews
Great 4.7
67 reviews
5
90%
4
4%
3
0%
2
2%
1
4%
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Read reviews that mention:
Scotty C.
2 weeks ago
•
From Google
The guys did a fine job getting our air-conditioner back to great status. Thanks you.
Hester Heating, Cooling & Electric's reply
Thanks for the great review, Scotty. We're glad the team got your air conditioner back to top shape. We appreciate you choosing us and your feedback. If you need anything else or would like routine maintenance, please give us a call.
- Owner
D D.
4 weeks ago
•
From Google
I needed a new unit and Hester HVAC came through for me. Havent had any issues with it since. Highly recommend this company!
Hester Heating, Cooling & Electric's reply
Thank you for the great review, D Drenn! We’re glad your new unit is performing well and appreciate the recommendation. If you ever need service or support, we’re here to help.
- Owner
Don D.
4 weeks ago
•
From Google
I have used Hester HVAC twice this year, most recently on the 7th of August. Douglas (Doug) was the technician for both service calls. He efficiently and effectively resolved the problem on the first visit. The second visit was to check the HVAC systems cooling operation. Doug cleaned the AC unit compartment and then ensured the system was operating correctly. The timely responses along with Dougs technical skill and knowledge took care of my problems and concerns. Thank you.
Hester Heating, Cooling & Electric's reply
Thank you, Don, for choosing Hester HVAC and for sharing your positive experience. We’re glad Doug resolved your issues quickly, cleaned the unit, and ensured the system is cooling properly — we’ll share your kind words with him. Please call us anytime you need future service or have questions.
- Owner
Naoko R.
4 weeks ago
•
From Google
Our AC stopped working in the middle of a hot summer, and we were so thankful to have Hester HVAC come to our rescue! After I reached out to them, they came to our house quickly, diagnosed the problem, and got everything resolved in no time.
Hester Heating, Cooling & Electric's reply
Thank you, Naoko, for the kind review. We’re so glad we could respond quickly and get your AC running again during the heat. We appreciate you choosing Hester HVAC and please contact us anytime for maintenance or future service. Stay cool and take care.
- Owner
Cat B.
1 month ago
•
From Google
The guys called to see if it was okay to move appt. to the afternoon. I appreciate their concern for my time. They came and checked everything out, changed filters for us, did paperwork , and left. They are friendly and knowledgeable. Thanks Hester & Sons!!
Hester Heating, Cooling & Electric's reply
Thank you, Cat, for the wonderful review and for noting our call to reschedule. We’re glad the team was able to complete the filter change, paperwork, and leave everything in good order. Your kind words about our friendly, knowledgeable technicians mean a lot. Please reach out anytime if you need further assistance.
- Owner
Credentials
Background Check
William Hayden
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
You get a flat price before we start, not an estimate that grows. Our technician looks at the system, tells you what the repair costs, and nothing gets touched until you say yes. If there's more than one way to fix it, you'll hear all of them and what each one costs.
There's a diagnostic fee on a service call so a technician can come out and find the actual problem instead of guessing — and we waive it when you approve the repair. Estimates on a new system or a replacement are free.
We also handle heating, cooling and electrical, so when a comfort problem turns out to be an electrical problem, you're not paying two companies to argue about whose it is.
Our Healthy Home Membership takes 15% off parts on every visit, includes two scheduled tune-ups a year, and puts you at the front of the line when something goes wrong. No contract.
What is your typical process for working with a new customer?
Call us or book online and we'll get you on the schedule. You'll get a person, not a phone tree.
When our technician arrives, he checks the whole system, not just the part that's making noise — the goal is that you don't call us again in three weeks for something we could have caught. Then you get the price, in writing, and you approve it before any work starts.
When the work is done he'll walk you through what he found and what he did, in plain language, so you know what shape your system is in and what's coming down the road.
Before he leaves he'll ask whether you want to be on maintenance. Two visits a year, we call you instead of you chasing us, and the point is that your next call with us is a Tuesday tune-up instead of a Saturday emergency.
What education and/or training do you have that relates to your work?
Hester Mechanical is licensed, bonded and insured in Arkansas for both HVAC and electrical work, and we carry our own crews rather than subcontracting your job out to whoever is available.
Holding both trades in one company is the part that matters to you: a thermostat that won't hold a setting, a unit that trips a breaker, a system that won't start — those live on the line between the two, and they're where homeowners usually get bounced between an HVAC company and an electrician. We handle both ends of it on one visit.
