Makana Home Remodeling
About this pro
Cynthia N.Feb 26, 2018Verified
Installers Francisco and John were courteous and worked very hard. John new to flooring so Jon took longer than normal. David was difficult to work with. Did not stop by the job until late in process. Quoted price on additional area then did not honor verbal quote. Finished product was acceptable but process difficult.Apr 13, 2015VerifiedDavid W.'s reply
I stopped by the job from the beginning to end. I gave Rick a lot of suggestions which gave his home a much more uniform look which obviously he was un appreciative. His initial job only consisted of doing 3 bedrooms, family room, office, staircase and his basement. After I made the suggestion to demo the tile in the hall to tie in the staircase to the bedrooms, he was all for. I told him that to demo the tile and install the floor was one price and each transition was an addition $50 Before we started to do the change. After installing his office, I stopped by to see how things were going and come to find my guy pulling up the floor cause his wife said it was going the wrong way. I told my guy that there was nothing wrong with the way it was laid and to put the floor back together again. This was after half of the floor was pulled up. I contacted Rick to find out what happened and he apologized for the mistake. Did I charge him for my wasted labor? NO! In addition, He had me pull up and replace 3 stair noses that he didn't like because of the color and defects made by the manufacturer. Did I charge him for that? NO! Yes he got upset when I charged him for 3 transitions that we installed. After i told him of the extra charge everything went down hill. He assumed that we were suppose to hall away his carpet for free. I told him I would do it for a small fee. He got mad cause he talked to one of my guys and john said he would dump it for him but john got bit by one of his dogs and couldn't finish the floors. Cisco and I finished it and it looks amazing. To bad the customer didn't appreciate our work.
David gave me a quote for paining almost 3000 sq ft of our home. The price was competitive with quotes of other contractors. I decided to go with him based on his knowledge and information he shared with me, also the great reviews he had on thumbtack. He told me exactly how he was going to do the job, why he was going to do it that way and the quality of paint that he was going to use. He is definitely a good painter and I would highly recommend him if you are looking for a good painter to paint your home at a reasonable price. He was done in a timely manner and cleaned up upon finishing the job. Job well done, thank you.Mar 22, 2015Verified
David and his crew did an excellent job removing the the carpet and installing my hardwood floors. He and his crew did an awesome job and I just love my new floors. I definitely would recommend him to anyone that needs wood floors.Dec 9, 2014Verified
Great price and started the next day. Super courteous and helpful, and always ask for our opinion on the work before moving on to the next step. Great work and would definitely recommend their service to anyone!May 18, 2014Verified
Photos and Videos
- What is your typical process for working with a new customer?I try to give the customer all the options available to save cost in the long run.