FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Duct Doctors, we believe in honest, upfront pricing with no hidden fees or last-minute add-ons. Before any work begins, we provide a clear breakdown of costs so you know exactly what you’re paying for. No bait-and-switch tactics — we don’t quote low prices only to raise them once we arrive. Flat-rate packages — our pricing is based on the size of your home and the scope of the system, not surprise per-vent charges. Free on-site or virtual estimates — so you can make an informed decision without any pressure. Discounts available — we offer seasonal promotions, bundle discounts (e.g., duct cleaning + dryer vent cleaning), and savings for seniors, military members, and first responders. No trip fees or hidden labor charges — the price we quote is the price you pay. Our goal is to provide premium service at a fair, transparent rate—so you always feel confident in your investment.
- What is your typical process for working with a new customer?
When you choose Duct Doctors, we make the entire experience simple, transparent, and stress-free: Initial Consultation We start by discussing your concerns, reviewing any symptoms (dust issues, odors, poor airflow), and learning about your home’s HVAC setup. This can be done by phone, text, or a quick virtual walkthrough. Clear, Upfront Estimate Based on what we learn, we provide a detailed, upfront quote—no vague ranges or surprise add-ons. We explain exactly what’s included and answer any questions before scheduling. On-Site Inspection When we arrive, we perform a brief system check to confirm the layout, access points, and any problem areas. If anything differs from the initial estimate, we discuss it before starting. Thorough Cleaning Process Our trained technicians clean your entire duct system—from each vent and return to the main trunk lines—using industry-leading equipment. We don’t rush, and we don’t skip steps. We also offer hospital-grade sanitizing and sealing options for deeper protection. Real-Time Transparency Throughout the process, we show you photos or videos of what we’re cleaning so you know the work is being done thoroughly and professionally. Final Walkthrough & Results Once the job is done, we review the results with you, answer any questions, and provide tips to maintain cleaner air and better system efficiency moving forward. Follow-Up Support After service, we’re always available for questions, maintenance reminders, or additional services like dryer vent cleaning. Our goal is simple: to deliver a smooth, honest, and high-quality experience from start to finish—so you can feel the difference in your home’s air right away.
- What education and/or training do you have that relates to your work?
At Duct Doctors, every technician is trained to meet—and exceed—industry standards. Our team brings a combination of formal education, hands-on experience, and specialized certifications that ensure your system is cleaned safely and correctly. NADCA-Based Training Our technicians follow guidelines and best practices established by the National Air Duct Cleaners Association, the leading authority in HVAC system cleaning. HVAC System Knowledge Our team is trained in HVAC system components, airflow dynamics, and contamination sources, ensuring we don’t just clean ducts—we understand how the entire system works. State-of-the-Art Equipment Training We provide in-depth training on operating negative-air machines, high-powered vacuums, rotary brush systems, and camera inspection tools to ensure precise, efficient cleaning. Safety & Sanitation Certification Our technicians are trained in the proper application of hospital-grade sanitizers and sealants, including safe handling, dwell times, and effectiveness against bacteria, allergens, and odors. Ongoing Education As new technology, equipment, and standards emerge, we regularly update our training to stay ahead of industry changes and deliver the best possible service. With Duct Doctors, you’re hiring professionals who combine technical skill, ongoing education, and real-world experience—so you can trust the job is done right, every time.