FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clear, Transparent Pricing—No Surprises At SMS Handyman Services, we believe in fair, straightforward pricing. We provide detailed estimates before starting any work so that you know exactly what to expect, with no hidden fees or surprises. Our pricing is based on the scope and complexity of the project, and we ensure you're fully informed before any work begins. Competitive Rates We offer competitive rates without compromising on quality. Whether you're looking for a quick repair or a larger renovation project, we work with you to ensure the job is done right within your budget. Discounts & Special Offers From time to time, we offer seasonal discounts and promotions. Be sure to ask about any current offers or special pricing available for repeat customers, referrals, or larger projects. Fair Labor & Material Costs Our pricing structure includes both labor and materials, clearly broken down so you can see exactly where your investment is going. We never overcharge for materials, and we make sure you're aware of the cost of any supplies or equipment used on your project. No Hidden Fees We believe in honest work for an honest price. That means no surprise fees for things like travel, cleanup, or extra time spent on the job. If anything changes or additional costs arise during the project, we'll inform you immediately and get your approval before proceeding. Flexible Payment Options We offer flexible payment options to accommodate your needs, including the ability to pay by credit card, bank transfer, or check. We also accept payment installments for larger projects.
- What is your typical process for working with a new customer?
1. Initial Contact and Consultation When you reach out to us, whether by phone, email, or our website, we listen carefully to understand your needs and gather details about the project. We’ll ask key questions about the scope of work, your goals, and your timeline. If needed, we may schedule an on-site consultation to assess the project and provide a more accurate estimate. 2. Detailed Estimate and Proposal After gathering the necessary information, we prepare a detailed, no-obligation estimate. This estimate outlines the cost of labor, materials, and any other relevant charges, giving you a clear picture of the project’s scope and pricing. We ensure transparency, so you know exactly what to expect before work begins. 3. Project Scheduling Once you approve the estimate, we’ll work with you to schedule the project at a time that’s convenient for you. We understand that your time is valuable, so we do our best to accommodate your schedule and start the work promptly. 4. Work Begins On the day of the project, our team arrives on time, ready to work. We begin by setting up the necessary tools and materials, ensuring that your space is protected, and making sure we're clear on all the specifics. Throughout the job, we maintain open communication, so you’re always in the loop about progress. 5. Quality Assurance and Completion We take pride in delivering top-quality results. Once the work is completed, we perform a thorough inspection to ensure everything is up to our high standards. If necessary, we’ll do a final walkthrough with you to ensure you're 100% satisfied with the outcome. 6. Final Payment and Documentation Upon your approval, we provide an invoice for the completed work. We offer flexible payment options to make settling the final balance easy and convenient for you. 7. Ongoing Support Even after the job is complete, we’re here for you. We offer ongoing support and are happy to address any follow-up questions or concerns you might have. Your satisfaction is our priority, and we want to ensure that you’re happy with our work long after the project is finished.
- What education and/or training do you have that relates to your work?
SMS Handyman Services: Our Team's Expertise Education and Training Our team at SMS Handyman Services brings a wide range of training and education to every project. We believe in combining industry-standard knowledge with real-world experience to deliver exceptional results. Construction Expertise: Our team members are trained professionals with backgrounds in construction management, trades, and specialized skills in areas like carpentry, plumbing, electrical, and more. Many of our team members hold certifications in their respective trades and have undergone formal apprenticeships or hands-on training in the construction field. With over four decades of leadership in commercial construction, our founder (you, in this case) has also completed specialized courses in project management, safety standards, and advanced construction techniques. Muralist Training: As an artist, our founder has spent years honing their craft in the world of muralism. Their journey includes formal education in art, design, and painting techniques, as well as continual self-driven development. Specializing in abstract and expressive art, their training includes studying color theory, composition, and large-scale painting strategies. Their work evolves organically, blending personal style with a keen understanding of how to engage viewers in both private and public spaces. Ongoing Professional Development We believe in never stopping the learning process. Our team regularly attends workshops, industry seminars, and training courses to stay up to date with the latest tools, technologies, and techniques in construction and mural work. Whether it’s learning new construction methods, exploring innovative tools, or enhancing artistic skills, we invest in our team's growth to ensure we provide cutting-edge results for every client.