FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing tailored to your needs, including special discounts for property management companies, repeat customers, military personnel, and veterans. Our transparent pricing ensures no hidden fees, and we provide upfront estimates before starting any work. From the initial quote to project completion, we guarantee clear and honest communication. Additionally, we offer cost-effective maintenance plans to help you save in the long run.
- What is your typical process for working with a new customer?
We start by understanding the customer’s needs through a phone consultation, where we provide a preliminary quote and answer any questions. For more detailed assessments, we schedule an on-site visit to evaluate the HVAC system and provide an accurate estimate. During the process, we explain options for repair, maintenance, or installation, ensuring the customer has all the information needed to make an informed decision. Our goal is to make the experience smooth, transparent, and tailored to each customer’s comfort and budget.
- What education and/or training do you have that relates to your work?
Our team is highly trained with over 17 years of experience in the HVAC industry. We are all certified, with ongoing training to stay up-to-date with the latest technology and industry standards. Our technicians are skilled in diagnosing and servicing a wide range of systems, and many are bilingual to serve a broader customer base. Additionally, our engineering background ensures a deeper understanding of system efficiency, allowing us to offer the best solutions for your comfort and energy savings.