FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront & Honest Quotes – No hidden fees, surprise charges, or “gotcha” add-ons. Flat-Rate Pricing – You’ll know the total before we start the work, not after. Service Call Fee – We charge a small diagnostic/service call fee, which is waived if you move forward with the repair. No Upsells – We’ll give you options that fit your needs and budget, without pushing unnecessary upgrades. Discounts – We offer seasonal specials, military & first responder discounts, and bundle savings for service agreements. Financing Available – Flexible payment plans to make larger repairs or installs more manageable.
- What is your typical process for working with a new customer?
Initial Contact – Whether you call, text, or message us online, we respond quickly to understand your needs and answer any questions. Scheduling – We set an appointment at a time that works for you, and confirm the details so you know exactly who’s coming and when. On-Site Evaluation – Our technician arrives on time, in uniform, and treats your home with respect—wearing shoe covers and using drop cloths when needed. We diagnose the issue or assess your system thoroughly. Clear Options & Pricing – We explain the problem, provide honest recommendations, and present pricing upfront. You’ll always get options that fit your needs and budget—no pressure sales. Service or Installation – Once approved, we get to work right away or schedule the installation. We use quality materials and follow best practices to ensure long-lasting results.