Martin's All Floors Service LLC

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Carpeted stairs

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About

Because we have kept our business small, we are able to take a more personal approach while remaining professional. We aren't interested in always focusing on quantity, instead we strive for the longterm customers, the referrals and repeat business. Quality over quantity! Because we are smaller, we do our own work, if there's a concern, we find a resolution. We take pride in what we do because our name is on it! We've kept it small in order to keep it more personal! I enjoy taking an old or dirty floor and transforming it to a new looking floor. I really enjoy meeting new people and having a relationship for years to come! If the job proves to be a challenge, I welcome it. We all love our homes, and places of business. We want them to look and feel good, there's a sense of pride. My job is specifically to treat your floors, which tends to be the main focal point when entering your home or business. Not just appearance but cleanliness. I also have met wonderful people (our customers) some of these customers have been with us since we started, they have watched our kids grow up they see the coupons, and ads with our family pictures on them. This is the kind of relationship we want to build with our customers!

Overview

Hired 64 times

3 employees

25 years in business

Business hours

This pro hasn't listed their business hours.

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2017

2016

Services offered

Property type

Apartment / condo

One-story house

Two-story house

Multi-unit building

Cleaning method

Steam cleaning

Dry cleaning

Projects and media

Reviews

Excellent 4.9

72 reviews

5

93%

4

6%

3

0%

2

0%

1

1%

Read reviews that mention:

Daryl S.

Apr 1, 2016

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Hired on Thumbtack

I couldn't have expected any more from a company! Arrived on time, extremely friendly and professional taking the time to explain how they were going to tackle my carpets! The completed job was outstanding and I am very pleased! Thank you John and Rick for doing a great job cleaning my carpets! I will definitely use again when needed and will refer to my friends as well!

Martin's All Floors Service LLC's reply

Thanks Daryl, what a fantastic review you left. We absolutely appreciate getting feedback like this! Thank you Thank you! We are so glad you chose us, and appreciate you passing our name along. Take care and we hope we hear from you again.

Carpet Cleaning

Caitlin S.

Jan 15, 2016

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Hired on Thumbtack

My carpets look great! They are quite old with pet and food stains from cats and toddlers and I didn't expect them to look clean when they finished but they look at least years newer. Of course there were some impossible stains left over but you have to have realistic expectations. They were quick, funny, helpful, understanding, and good at what they do. I would definitely hire them again no second thoughts.

Martin's All Floors Service LLC's reply

Thanks for the review! I had a smile on my face when I read the "funny" part. That is definitely my husband! He is a wonderful person and very much down to earth. He was happy to do business with you, and always appreciates the chance to meet new people, and earn great customers. Our family hopes to hear from you again. :)

Carpet Cleaning

Susan M.

Oct 23, 2016

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Hired on Thumbtack

They were on time,polite and professional. They got stains out of my carpet that were there for years, and I didn't think we're ever coming out. My carpet looked great! Thank you Martin Family!

Carpet Cleaning

Jacqie P.

May 12, 2016

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Hired on Thumbtack

Cleaned carpets at our new house, removed most of the stains and looks and smells much better! Great price, professional, and friendly.

Martin's All Floors Service LLC's reply

Thanks for taking the time to leave a review. We greatly appreciate it and hope to hear from you again.

Steam Cleaning

Michele T.

Jul 26, 2016

•

Hired on Thumbtack

Extremely professional and exceptional service, they even removed stains I thought were a lost cause. The former owner had let a cat pee in the corner and now that spot is actually the best smelling spot in the house! They came up with the best price and I am really amazed at their work. I could not be happier. Really wonderful service!

Martin's All Floors Service LLC's reply

Michele, we are grateful for your positive review. We were happy to be able to take care of your concerns. Thank you for taking the time to leave a wonderful review. Let us know when we can help again. Take care

Carpet Cleaning

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I do have a minimum. My pricing is determined a number of different ways. Depends on many different factors. What services am I providing, how many rooms, amount of square footage, etc. Each job is unique and requires different needs and attention. However I am the owner, I am always willing to work with people!
What is your typical process for working with a new customer?
Listening! I want to know what exactly the customers expectations are, what services they need, what they are hoping the end result will be. I then explain my process, my opinion, if I'm able to meet their expectations. I offer a free demo, that way we both know what the end result should be.
What education and/or training do you have that relates to your work?
I have been in the floor business and restoration since 1996. I started off running a maintenance crew at Discover Card. I then met someone who became a very good and dear friend to me and my family, I worked for his floor cleaning business before starting my own with my wife. I have taken classes and became certified in flood and water damage as well.