FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing can vary depending on the extent of the damage, the affected materials, and how long the issue has been present. Because of that, most projects require an on-site inspection to determine the proper scope and equipment needed. For insurance claims, we follow industry-standard pricing and documentation so the process aligns with what carriers expect. For out-of-pocket jobs, we focus on providing clear, upfront expectations with no surprises. Our goal is to recommend only what’s necessary to properly address the issue and prevent further damage.
- What is your typical process for working with a new customer?
Our process starts with a quick conversation to understand your situation and determine the best next steps. If needed, we schedule an on-site inspection to assess the full scope of the issue. From there, we identify all affected areas and put together a clear plan based on what is needed to properly address the problem. We explain the process upfront so you know what to expect. During the project, we monitor progress, document the work, and adjust as needed to ensure everything is handled correctly. If insurance is involved, we make sure the documentation supports the claim. Once the work is complete, we confirm everything meets the appropriate standards so you can move forward with confidence.
- What education and/or training do you have that relates to your work?
Our team is trained and certified through the IICRC, which sets the industry standard for restoration and mitigation work. This ensures that our process follows proper guidelines for handling water, mold, fire, and related issues. In addition, I have a background as an independent insurance adjuster, where I handled large loss claims across the country. That experience provides a strong understanding of how damage should be documented and how the claims process works. By combining industry certifications with real-world claims experience, we are able to approach each project with both technical knowledge and a clear understanding of what is required to properly support the job from start to finish.