If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer.
Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!
Overview
Hired 8 times
Serves Prescott, AZ
Background checked
20 employees
26 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Very good 4.6
30 reviews
5
84%
4
3%
3
7%
2
3%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jeff G.
Jul 8, 2020
•
From Google
I have now used Steven Laverty of Ben Frankin 1 hour plumbing 4 times. Each time the experience has been great--timely arrival, escellent diagnostic and mechanical skills, gets the job done and leaves the site clean. Certainly not the cheapest altenative but in my estimation well worth the price paid to have the job done quickly, competently and professionally. Hightly reccommended!ORIGINAL REVIEW: I had a plumbing emergency at one of my rental properties--on a Saturday evening, of course. Called Benjamin Franklin Plumbing and was quoted a window of between 5pm and 12am for technician arrival. The Tech actually arrived at about 6pm and worked hard and diligently to resolve the problem. Although the issue could not be fixed that night the tech contacted me ASAP and explained the problem, his efforts and why they were not enough to fix the issue, and presented a solution. Price expensive but fair considering the work involved. I have confidence that the problem will be fixed, and the solution will include "future proofing" to prevent my going through this again.The technician, Steve Laverty, was professional, knowledgeable and efficient, and worked hard to try to solve the issue that night.I would recommend this company and will call them again for any future plumbing needs.
Benjamin Franklin Plumbing of Prescott's reply
We appreciate you taking the time to share your experience! Thank you for your business!
Lauren P.
Jun 20, 2020
•
From Google
I was in desperate need of a plumber. Steven was here when promised and thoroughly inspected the problem I was having. Then we talked options. Steven knows what he is talking about and explained it to me and answered all my questions. Yes, it was more expensive than I hoped..But, it's done right...
Benjamin Franklin Plumbing of Prescott's reply
We appreciate you sharing your experience, Lauren! We are happy to hear that Steven made sure everything was taken care of and you are satisfied! Although it was more than you expected on spending, you can have the peace of mind and security knowing everything was done properly!
Gary A.
Aug 19, 2020
•
From Google
Steve was on time for the appointment and found the problem right away (basement sewage grinder/sump system not working). He repaired the problem within an hour. I'll definitely be calling Ben Franklin in the future for plumbing issues.
Benjamin Franklin Plumbing of Prescott's reply
So awesome to hear, Gary! Thank you for choosing us and we look forward to doing business with you in the future!
Lou V.
Jul 10, 2020
•
From Google
The service was professional and on time. The service professional identified problems and solve them. Will use them in the future..
Benjamin Franklin Plumbing of Prescott's reply
Thank you so much, Lou. We are happy to be of service.
Gary L.
Jul 3, 2020
•
From Google
Steve was very pleasant and very knowledgeable about what he was going to do. He explained everything to me in detail so I dont know outstanding questions or any reason to question the repairs. A little pricey but the workmanship was excellent.
Benjamin Franklin Plumbing of Prescott's reply
Hello! I am happy that you are satisfied, but it is our goal to make our customers more than satisfied.
I do agree that things aren’t cheap. For us to provide the level of service that we do, with drug tested and background checked employees, fully stocked trucks, a call center that is staffed 24 hours a day to take care of our customers, the longest warranty of any company and people that truly care about our customers. Our company made a decision a long time ago to apologize for price once, rather than apologize for poor quality and poor service over and over.
I believe that the majority of our customers feel the same way and I hope you can too!
Thank you for your business. We appreciate our customers!
Credentials
Background Check
Larry Thornton
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.
What is your typical process for working with a new customer?
Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.
What education and/or training do you have that relates to your work?
Work with a Team of Plumbers You Can Trust
Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on!
-Skilled Professionals-
Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed in a timely manner.
-Friendly & Courteous-
Respecting our customers is one of our core values. We will treat you and your home with consideration.
-Clean-
Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave.
-Drug-Tested-
Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws.
At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.
