It’s free with no obligation to hire
Current Top Pro
Hired 268 times
11 years in business
(Mountain Time Zone - Arizona)
10:00 a.m. to 10:00 p.m.
Mon - Fri
6:00 p.m. to 10:00 p.m.
10:00 a.m. to 10:00 p.m.
Credit card, Cash, Venmo, Paypal, Square
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Ben is a down to earth computer geek, he completed the trouble shooting and repairs in a tamely mannerJul 25, 2019Verified
We will continue to use Flat Rate Computer Guy for all our computer repair needs. He was fast, honest, and affordable.Jul 24, 2017VerifiedFlat Rate Computer Guy's reply
Thank you for the review Haley!
A+ service and support. I would recommend Benjamin to anyone seeking a thorough and effective professional to deal with their computer issues. I needed a repair, which he diagnosed and repaired, but I was also interested in an upgrade to my system. He described multiple options, the benefits of one versus another for my purposes, and then procured and installed the hardware when I made my choice. Total satisfaction every step of the way. Plus, he's a vet.Jan 20, 2017VerifiedFlat Rate Computer Guy's reply
Thank you for the review Curt!
Ben was the first to respond ro my repair request. His call didn't even take a full minute from the time I hit the send button. His rate is super reasonable and he gave me an idea upfront what the part + shipping cost would be. I delivered my laptop to him on Sunday afternoon and he called on Tuesday afternoon to say it was ready....and that timeframe included the shipment of a part! Total cost was under $100! I am very pleased with Ben's service, computer knowledge, and fair pricing ethic! He has won my business life! I highly recommend using him for your next computer repair!Feb 9, 2017VerifiedFlat Rate Computer Guy's reply
Thank you for the review Julie!
My Laptop could not find its operating system! I chose Ben to check it out. Inform me that my Hard Drive failed, plus my Laptop should be replaced, since it was many years old. Ben did not charge me for his time, to inspect it. If you need a computer or laptop repaired, maybe like myself having one built, Ben is your choice too! AJ GONZO GONZALESSep 18, 2016VerifiedFlat Rate Computer Guy's reply
Thank you for the review Arthur!
- What should the customer know about your pricing (e.g., discounts, fees)?I charge a Flat Rate of $75 for labor. Repeat customers, students, and military(vets included) get $10 off. Parts are charged at cost, with no mark-up.
- What is your typical process for working with a new customer?Just come on by! Diagnostics are always free. A quick call or text letting me know when you're on your way is always appreciated! I work out of my home.
- What education and/or training do you have that relates to your work?All my certifications require me to renew them every 3 years. A huge part of the IT industry is keeping up with the latest and greatest.