Introduction: My goal is to provide you with a service that completely fixes your problem so you don't have to call me back in the near future. I want you to feel like you can recommend me to people that you know, because that is the best business model in my opinion. If I can't fix it, then you don't pay.
I genuinely like helping people and especially helping them understand what might have caused the computer problems they are experiencing. If I can give a customer advice to help prevent them from ending up in the same situation again, then I not only helped solve a problem but they may have learned something to save them time, money and frustration in the future.