FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge by the job rather than by the hours for several reasons. The most important reason is that I don't want you to EVER feel like my people, or myself, are dragging our feet just to make the extra buck. This also means, if you're not home, you always know what to leave for cash or check and never get a surprise bill afterward, or a call saying we didn't have time to finish. I also charge a set rate because, say we have House A and House B. They both take 4 hours to clean, but House A is regular cleaning with nothing requiring super elbow grease or extra product or anything like that. House B is a little smaller, but still takes 4 hours, but it requires certain products we need to purchase, and it's hands and knees hand scrubbing floors or balancing on ladders to vacuum cobwebs from 16 foot high ceiling beams. I try to charge by the scope of work because the physical output matters! But frankly, most jobs lie between $150-$200. Initial cleans are charged seperately. You'd really have to have something difficult to drive the scope of work up enough to raise the price.
- What is your typical process for working with a new customer?
First, I l ike to come out and meet the customer and do a walkthrough quote. This gives me the ability to offer a more accurate estimate of the initial cleaning cost and give you a set in stone price for regular cleanings. Rarely, am I off by more than an hour on the cleaning estimate and I don't think the regular price quote has ever changed if I can see them home. I also do this so that You can meet me and get a feel for my integrity and trustworthiness. Trust is key in this business. After the quote, we schedule the first cleaning, which is where we get into all the nooks and crannies and bring your home up to Pro Maid's level of perfection and then we maintain it! Yes, we can split up the first time clean cost over a few cleanings if price and budget is a concern. We do do partial cleans if you only want a few rooms done, or a few projects.
- What education and/or training do you have that relates to your work?
I have a Master's in Psychology and I was just 6 classes shy of a business degree as well. I took payroll and tax classes so I could run my company legitimately and I also took some Marketing courses. We also own a small digital marketing agency LogicFire Media.