FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know the following about your pricing: 1. Transparency: Your pricing is clear and transparent, with no hidden fees. Customers receive a detailed breakdown of costs upfront. 2. Package Options: You offer various packages to suit different needs and budgets, ranging from basic sessions to comprehensive packages that include additional services like prints or albums. 3. Value for Quality: Your pricing reflects the high quality of your work, including your expertise in documentary and portrait photography, as well as the use of professional-grade equipment and meticulous post-production editing. 4. Customization: While you have standard packages, you are open to customizing services to meet specific client requirements, which may affect the overall cost. 5. Deposit and Payment Schedule: A deposit is required to secure the booking, with the remaining balance typically due upon completion of the shoot or delivery of the final images. You provide clear terms regarding payment schedules in the contract. 6. Additional Services: Optional add-ons such as extra editing, prints, or extended session time are available for an additional fee. These options allow clients to tailor their experience further. 7. Consultation: An initial consultation is often included in the price, where you discuss the client’s vision, preferences, and any specific requests they may have. 8. Rescheduling and Cancellation Policies: Your pricing includes details about policies for rescheduling or cancellations, which help protect both your time and the client’s investment. By understanding these aspects of your pricing, customers can make informed decisions and feel confident in the value they receive from your professional photography services.
- What is your typical process for working with a new customer?
Working with a new customer likely involves several key steps to ensure a smooth and professional experience. Here’s a detailed outline: 1. Initial Contact: • Inquiry: The customer reaches out via your contact number, email, or website form. • Response: You respond promptly, typically within 24 hours, to acknowledge their inquiry and schedule an initial consultation. 2. Consultation: • Meeting: Arrange an in-person or virtual meeting to discuss the customer’s needs, preferences, and vision for the project. • Portfolio Review. • Concept Development: Collaborate with the customer to develop a concept or theme, especially if it’s for a fine art photography project or a specific portrait session. 3. Proposal and Agreement: • Proposal: Provide a detailed proposal outlining the scope of work, pricing, and any additional services. • Contract: Draft and review the contract, including terms and conditions, payment schedules, and policies on cancellations and rescheduling. • Deposit: Collect a deposit to secure the booking. 4. Planning and Preparation: • Scheduling: Confirm dates and times for the photo session. • Location Scouting: If necessary, scout locations that align with the customer’s vision. • Wardrobe and Styling: Offer guidance on wardrobe choices and styling to enhance the final images. • Equipment Preparation: Ensure all equipment is ready and any special requirements are met. 5. Photo Session: • Execution: Conduct the photo session, making sure to create a comfortable and relaxed environment for the customer. • Direction: Provide direction and feedback to help the customer feel at ease and capture the best moments. 6. Post-Production: • Editing: Edit and retouch the selected photos to enhance their quality while maintaining a natural look. • Proofing: Provide a proof gallery for the customer to review and select their favorite images. 7. Delivery: • Final Images: Deliver the final edited images in the agreed format, whether digital files, prints, or an album. • Follow-Up: Check in with the customer to ensure they are satisfied with the final product and address any additional requests. 8. Feedback and Testimonials: • Request Feedback: Ask the customer for feedback on their experience and the final images. • Testimonials: Encourage them to leave a review or provide a testimonial for your website or social media. This structured process helps ensure a professional and satisfying experience for your customers, from the initial inquiry to the final delivery of their photographs.
- What education and/or training do you have that relates to your work?
Attended the Academy of Art in San Francisco in the Masters of photography Program