Sullivan Heating Cooling Plumbing
About
At Sullivan Heating Cooling Plumbing, we bring a differentiated value proposition to every customer engagement, positioning ourselves as a forward-thinking, customer-centric HVAC and plumbing partner in West Michigan. Our business model is engineered around operational excellence, trust, and long-term comfort outcomes—ensuring every customer receives exceptional results, not just satisfactory service.
Core Differentiators That Drive Superior Results
Built on Core Values, Not Just Transactions: We are purpose-driven professionals grounded in reliability, efficiency, and integrity. Our team delivers service with respect and accountability, eliminating the typical frustrations associated with HVAC or plumbing projects.
“Done Right the First Time” Execution: Every project is approached with meticulous planning and proven workmanship to minimize callbacks and ensure lasting performance. We don’t believe in quick fixes—we engineer long-term comfort and efficiency.
7-Star Experience Standard: Instead of the industry norm of five stars, we aim higher with a proprietary 7-Star Experience that emphasizes professional conduct, transparent communication, and premium results.
No “Bubba” Guarantee: Our technicians are uniformed, punctual, and respectful, backed by industry-leading products installed with precision and care—reinforcing trust at every step.
Community-Rooted Partnership: As a deeply local team, we understand West Michigan’s unique climate challenges and deliver responsive service—whether a planned upgrade or 24/7 emergency support.
Why We Stand Out
Customers choose Sullivan HVAC not just because we fix systems, but because we strategically align comfort solutions with their lifestyle and budget goals. We leverage factory-trained expertise, transparent recommendations, and a commitment to long-term value that translates into confidence and peace of mind.
Overview
Background checked
11 employees
26 years in business
Business hours
SunClosedMon7:00 am - 7:00 pm
Payment methods
Ask this pro about their preferred payment method.
Services offered
Duct and Vent Services Needed
Install ducts and vents
Remove existing ducts and vents
Replace existing ducts or vents
Duct and vent type
Heating
Dryer
Exhaust
Duct material
Rigid sheet metal
Flexible non-metallic material
Fiberglass
Reviews
Excellent 4.9
85 reviews
5
95%
4
3%
3
0%
2
0%
1
2%
Past Customer
Aug 22, 2025
From Google
Hey Don, I'm writing to express my disappointment with the experience I had with Sullivan Cooling and Heating. I was really hoping to get a quote from you guys, but after a total of three hours of my time, I still don't have one.I understand that you were given two lower bids, but I still expected to receive a quote from you. The fact that you didn't even provide one, even after I followed up twice, feels unprofessional and was a complete waste of my time. I had high hopes for your company, but this experience has unfortunately changed my mind. I'm now going to have to look elsewhere for a contractor who will provide me with a quote and a more professional experience.
Sullivan Heating Cooling Plumbing's reply
We’re truly sorry to hear about your experience and appreciate you taking the time to share it. At Sullivan Heating, Cooling, Plumbing, we strive to treat every customer’s time and trust with the utmost respect, and in this case, we fell short. You deserved clear communication and a timely quote, and we regret that we didn’t deliver.
We understand how frustrating this was—especially after multiple follow-ups—and we take your feedback seriously. It’s helping us improve how we respond and follow through, so future customers don’t face the same issue.
Thank you again for your honesty, and we wish you the very best in finding a contractor who meets your expectations.
Past Customer
Sep 12, 2025
From Google
Very friendly and respectful of our home.
Sullivan Heating Cooling Plumbing's reply
Thanks so much for your review! We’re always aiming for 5-star service, so if there’s anything we could’ve done better, we’d love your feedback. Your insights help us grow and serve our customers even better.
Past Customer
Oct 8, 2025
From Google
Don't the salesman did a great job
Sullivan Heating Cooling Plumbing's reply
Thank you for the 5-star review! We’re so glad to hear Don made a great impression, he truly cares about helping our customers find the right solutions with confidence and ease. We appreciate you choosing Sullivan Heating, Cooling & Plumbing, and we’re here whenever you need us!
Past Customer
Nov 28, 2025
From Google
Matt did a great job. Very happy with his service.
Sullivan Heating Cooling Plumbing's reply
Thank you for sharing your 5‑star experience from your SE Grand Rapids home! We’re so glad Matt was able to quickly restore your heat and provide the great service you deserve.
Past Customer
Dec 5, 2025
From Google
Courteous, competent, and professional!
Sullivan Heating Cooling Plumbing's reply
Thank you for sharing such a great review! We’re glad our team made your experience smooth and stress‑free.
Credentials
Background Check
Terry Sullivan