FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on distance, urgency, type of delivery, wait time, and scheduling requirements. We offer competitive rates for same-day delivery, scheduled routes, recurring business accounts, and time-sensitive deliveries. Commercial and healthcare clients may qualify for recurring service pricing. We believe in transparent communication with no hidden surprises and will always discuss pricing upfront before beginning a job.
- What is your typical process for working with a new customer?
We begin by discussing the customer’s delivery needs, pickup and drop-off locations, timing, and any special handling requirements. Once details are confirmed, we provide scheduling and pricing information, coordinate pickup, and maintain communication throughout the delivery process. Our goal is to make every delivery smooth, professional, and reliable from start to finish.
- What education and/or training do you have that relates to your work?
Secure Couriers LLC operates with HIPAA and Bloodborne Pathogen compliance training relevant to healthcare logistics and sensitive deliveries. We understand the importance of confidentiality, professionalism, chain-of-custody handling, and time-sensitive transportation when working with medical and business-related deliveries.