FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, upfront pricing. After a $69 diagnostic assessment (which is fully credited toward any work you move forward with), you’ll receive a guaranteed not-to-exceed fixed price for the job. No hourly surprises and no hidden fees. We don’t offer coupons or discounts — we focus on doing the work right the first time at a fair, transparent price.
- What is your typical process for working with a new customer?
1. You reach out and tell us what you need done. 2. We schedule a diagnostic visit. The $69 diagnostic fee is fully credited toward the job if you move forward. 3. Our technician comes out, assesses the work, and provides a clear, guaranteed not-to-exceed fixed price itemized quote. 4. If you approve the quote, we schedule the work and get it done. We keep communication straightforward the whole way so you always know the next step and the exact cost.
- What education and/or training do you have that relates to your work?
Helpful Handy Pro is a California Licensed General Contractor (CSLB #1157538). Owner Troy Cox has been a licensed general contractor for 14 years and brings a background in construction consulting. Our technicians have deep field experience: Luis has over 20 years in remediation and restoration work David has 20 years in general construction, finish carpentry, and handyman work We focus on practical, real-world expertise so the job gets done right the first time.