FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I use simple flat‑rate pricing for most jobs — no hidden fees or hourly surprises. Remote sessions are prepaid through Zelle or Venmo, and onsite visits include travel within Central Oregon. I offer fair rates for virus removal, data recovery, and general computer support, with discounts for repeat customers and seniors.
- What is your typical process for working with a new customer?
When a new customer reaches out, I start by asking a few quick questions to understand the issue. From there, I recommend either a remote session or an onsite visit depending on what will solve the problem fastest. For remote work, I send a simple upfront flat‑rate price and we get started right away. For onsite visits, I schedule a time that works for you and come prepared with everything needed. Throughout the process I keep communication clear, explain what I’m doing, and make sure the problem is fully resolved before we wrap up.
- What education and/or training do you have that relates to your work?
I have over 25 years of hands‑on experience in telecom and IT, working with computers, networks, and troubleshooting at a professional level. Over the years I’ve handled everything from Windows issues and device setup to malware removal, data recovery, and network problems. I stay current with modern tools, security practices, and real‑world troubleshooting techniques so customers get fast, reliable solutions.