FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the event date, location, guest count, package type, and length of service. A deposit is required to secure your date, and the remaining balance is due 48 hours before service begins. Travel fees may apply depending on the location. Custom quotes are available for weddings, larger events, VIP experiences, and extended service hours.
- What is your typical process for working with a new customer?
First, we collect the event date, location, start time, guest count, and type of event during your virtual consultation. From there, we confirm availability and recommend the best package for the customer’s event. Once the details are confirmed, a deposit secures the booking. On the event day, we arrive, set up the hookah service area, provide guest service during the event, and handle breakdown at the end.
- What education and/or training do you have that relates to your work?
Tiny’s Smoke Society is built around professional event service, safe setup practices, and creating a clean, elevated guest experience. We focus on proper hookah handling, organized event setup, customer service, and maintaining a polished presentation from arrival to breakdown.