What should the customer know about your pricing (e.g., discounts, fees)?
We offer 4 different services. First we have a general cleaning to help keep your carpets clean. If its been awhile we can do a deep cleaning first. We also offer a pet and odor package. We also offer a protection package if you want to reapply the Scotchgard.
What is your typical process for working with a new customer?
When we get to your house we like ti inspect your floors so we can clean then properly. We will go over and offer any help we can so you can keep them clean too!
What education and/or training do you have that relates to your work?
We're an IICRC Firm! That means that everyone in my company is very well trained and has to take classes to stay certified every year!
How did you get started doing this type of work?
I have a passion for being clean. I really like helping people!
What types of customers have you worked with?
We work with commercial clients as well as residential!
Describe a recent project you are fond of. How long did it take?
We just did a very huge color seal job that took 2 days and was mind blowing!
What advice would you give a customer looking to hire a provider in your area of work?
Make sure you have Hot water extraction as its the only way recommended by almost all Carpet manufactures! Reapply the Scotchgard once a year to keep it strong.
What questions should customers think through before talking to professionals about their project?
What kind of equipment do you use? How long should I expect it to dry? Are you with the IICRC?