- What should the customer know about your pricing (e.g., discounts, fees)?
We give upfront pricing for almost everything we do. Once we give you a price we do not change that price. You don't have to worry about getting hit with a bill that you did not agree on before we started the work.
- What is your typical process for working with a new customer?
When we get a call from a new customer we will answer any questions they have over the phone and schedule a time to come out and look at any issues they have. We will give a price to perform any work before we start. If we agree on a price we will do the work. We will communicate with our customers throughout the process. When we finish we always clean up after ourselves.
- What education and/or training do you have that relates to your work?
All of our technicians have gone through an apprenticeship program before getting their license. We also have to do continuing education periodically.