FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer combinable discounts to students, military-affiliated, low-income housing residents, and repeat-customers.
- What is your typical process for working with a new customer?
Our customer processes are strictly monitored at Do It Right Computers. Each time a customer calls, emails, or visits our website we know what their experience is and how to properly handle each, so the processes are suited to customer preferences as much as possible. This is only one example of how we handle our communication processes. This and many more strictly monitored processes are how we keep customers satisfied.
- How did you get started doing this type of work?
How It All Began From the owner I was trying to figure out how I would be able to manage all the potential customers I had. More than 50 calls came in virtually overnight, I couldn't believe how many people needed help with their computers and websites. I was only trying to make a little extra money to pay for college. I lived in Santa Cruz County, on Santa Cruz Avenue, in Aptos California. Sitting on the second floor of my house, overlooking the ocean from my computer desk, I didn't know if I would be able to handle all the incoming work. I literally thought that I had made a mistake from day one, starting the business, because I was feeling overwhelmed. Then I realized, it's not a bad problem to have. My clients were from Carmel, San Jose, and the rest of the Bay area and our beautiful beach town. About a year prior, I had lived on the Stanford University campus where I studied graphic design and programming. Telling people about my time spent at Stanford seemed surreal like almost even I couldn't believe I had such a great opportunity in life. It was because of opportunities like this in my life that it felt natural to want to treat people I worked with compassionately, help them without charging them. . . . in fact charging people for my service didn't feel right for many years. I couldn't bring myself to make a profit off someone else's needs. Especially students and my peers. . . . after all, I started the business to pay for college myself, to help support my own family, and to find purpose in life; my purpose was not to make a profit off of other people, it was to help people. I only spent two weeks at Stanford, but it felt like a lifetime. I'll never be able to express enough thanks to my uncle for sending me there to get a certification and ultimately a foundation to start my business with. One thing I always had was support for my computer hobbies. As a kid, I remember at 13 years old living in Hawaii near Honolulu for a year, and even in the summertime on the island, I would spend all my time at my computer desk. For days I wouldn't sleep because all I could think about was the computer. It was during those crucial moments growing up in my life that I look back and realize that computers were my passion. I certainly had plenty of time to think and learn with machines. Coding bits and pieces of programs here and there, taking a typing class, writing a blog about the Hawaiian islands' ancient culture. Even at that young point in life, I knew computers were special to me. I can't thank my grandfather enough for letting those hobbies thrive. When I was about 18 years old my grandfather gave me my first look into a real website business. He gave me a domain name that he bought and told me to make it into a business. He was the one who nurtured my computer skills all my life. His ultimate plan was to teach me computers from the time I was an infant growing up on the family farm, where each of my family members had grown up. We did other things too, as a two-year-old I remember playing computer games on his dad's lap, it is one of my fondest memories; we also caught fishes on our lake or at the local swimming holes, raised our cattle, and my great grandparents hung a climbing rope from the middle of their living room for me to swing on and jump from chair to table to sofa. My grandfather ended up also giving me my own house that year when I was 18. He bought a house for my family to retreat to, from the busy city life of California. The house is 15 miles from the nearest town but less than a half an hour from Duke University. The North Carolina country is where I usually find myself in the summer. I believe that it's important to know about hard work, mowing the lawn, growing food, and maintaining a property. . . . as well as your own professional endeavors. I have to give credit to the family and friends in my life who’ve made sacrifices for me. I decided to move to Montana with some friends to start a new chapter in my life and in my business. The business has grown and survived throughout my transition. The California division has a healthy presence in Santa Cruz County. The Montana expansion was feasible and I felt that if I didn't do it, I would be crazy. I made the leap to grow my business beyond one state's borders, and beyond even my own original expectations. I successfully moved to one of the nicest parts of the world, the home of Yellowstone National Park and the Rocky Mountains. A place I now call home and wish to always have ties to, which is where I find myself now.