FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe pricing should be stress-free and straightforward. We provide upfront pricing before any work begins, so the price you’re quoted is the price you’ll pay—no surprise fees or hidden charges. If the scope of work changes at your request, we’ll review pricing with you first. Our goal is to deliver honest value and dependable HVAC solutions without pressure or confusion.
- What is your typical process for working with a new customer?
We start by listening to your concerns and scheduling a convenient service visit. One of our professionally trained technicians will evaluate your system, explain what’s going on, and review your options clearly. Once you approve the work, we complete the service efficiently and professionally. We don’t consider the job finished until you’re 100% satisfied with the results.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained, experienced, and continuously educated on modern HVAC systems and best practices. Every team member is thoroughly screened and drug tested before joining our company, ensuring both technical excellence and professionalism. With over 24 years of experience serving San Luis Obispo County, our team has the knowledge to handle a wide range of heating and air conditioning needs.