FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At ReinmanPro, we believe in straightforward and transparent pricing to ensure our customers have a clear understanding of the value they receive. Here's what you should know: Customized Quotes Free Estimates Discounts for Regular Service No Hidden Fees What you see in the estimate is what you'll pay. Flexible Payment Options At ReinmanPro, our goal is to provide exceptional window cleaning services at a fair and competitive price. We're here to make your windows shine without breaking the bank!
- What is your typical process for working with a new customer?
At ReinmanPro, we're dedicated to making the window cleaning and our other services seamless and stress-free for our customers. 1. Initial Contact: You can reach out to us via phone, email, or through our social media platform. 2. Needs Assessment: We'll discuss your window cleaning needs, including the type of service required (window cleaning, screen cleaning, gutter cleaning, solar panel cleaning), the size of your home, and any specific concerns you may have. 3. Free Estimate: Based on our discussion, we'll provide you with a detailed and free estimate for the services you require. This estimate will be customized to your specific needs and the unique aspects of your property. 4. Scheduling: Once you approve the estimate, we'll work with you to find a convenient time for the service. 5. Service Day: On the scheduled day, our professional and friendly team will arrive at your location fully equipped and ready to provide top-notch cleaning services. 6. Quality Check: After completing the service, we conduct a quality check to ensure that every work area is cleaned to our high standards. If there are any concerns, we address them promptly. 7. Customer Feedback: We value your feedback! After the service, we encourage you to share your thoughts on the quality of our work. Your satisfaction is our priority, and we welcome any suggestions for improvement. 8. Future Scheduling (if desired): For customers interested in regular window cleaning services, we can discuss a schedule that suits your needs. 9. Follow-up: We may follow up with you to ensure your satisfaction and address any additional questions or concerns. Our goal is to build lasting relationships with our customers.
- What education and/or training do you have that relates to your work?
At ReinmanPro, our dedication to education and training is a cornerstone of our commitment to delivering exceptional window cleaning services. When you choose us, you're choosing a team that is well-prepared, highly skilled, and passionate about exceeding your expectations. Industry Expertise: Our team at ReinmanPro comprises skilled professionals with extensive experience in the window cleaning industry. Formal Training: Our window cleaning technicians undergo comprehensive and ongoing training to stay updated on the latest industry trends, safety protocols, and advanced cleaning techniques. Safety Certifications: Our technicians hold relevant safety certifications, including ladder safety and proper equipment usage, to perform their duties with precision and care. Environmental Awareness: Our team is educated on eco-friendly cleaning solutions and methods that minimize our environmental impact while delivering outstanding results. Continuous Improvement: Regular training sessions and workshops are conducted to enhance our team's skills, ensuring that we stay at the forefront of the window cleaning industry. Customer Service Training: Beyond technical skills, our team undergoes customer service training to provide a positive and professional experience.