FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, my full pricing structure is available on my website and it varies. I am very skeptical of photographers who do not have clear and concise pricing on their website. In my experience, their strategy is to shake down their clients and charge them according to their available budget instead of their actual needs. Unfortunately, the client is usually the one who loses in this situation. They will usually either wind up over paying because the photographer wants to take them for all they've got, or they will receive a low quality product because they couldn't pay up more. I have gone to great lengths to ensure that my pricing and sales system is as transparent as possible so people know exactly what they are getting and at exactly what price. Of course, there will always be custom gigs, like the ones here on Thumbtack, and in those cases it is vital to be flexible.
- What is your typical process for working with a new customer?
The first thing I do with my new clients is as lots of 'dumb' questions. My initial question is 'What will constitute success for this gig?'. I believe there are no 'dumb' questions and only 'dumb' mistakes. My goal is to minimize any mistakes before they take place and to fully understand the final use of your images. This can be done online or in person. Once we have agreed on all the details, we complete the shoot. After the shoot I make sure the client is completely satisfied by following up with them and making any adjustments that may be needed. I believe my service after the photo shoot is just as important, if not more so, than it is before the photo shoot, because the call back is more important than the first sale to me.
- What education and/or training do you have that relates to your work?
I have a Bachelors degree in Mass Media from Delaware State University and also take pride in having continued my education using the numerous unorthodox methods now available to us in this 21st century Information Age i.e. Youtube, google etc. It's helped me eliminate any excuses because whenever I'm presented with a challenge, there is usually someone else out there who faced the same challenge, conquered it, and made a video about it!