FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I typically estimate project pricing based on an hourly rate and project complexity, but often offer discounts on larger projects or bundled services (ex. real estate photos + drone photo/video). For new customers, I charge 25% of the project estimate upon booking, 25% (7) days prior to the scheduled date, and 50% upon complete delivery of the booked service.
- What is your typical process for working with a new customer?
After the initial exchange of messages through Thumbtack, I appreciate speaking with customers over the phone to get a better understanding of their project so I can quote it accurately. I like to nail down dates/times as quickly as possible so I can get it set on my (rather busy) calendar.
- What education and/or training do you have that relates to your work?
I’m an FAA certified UAS (drone) pilot and have a professional background in project and business management. As a small business owner, I focus on people, relationships, and quality work.