D-A-C

Very responsive to my request and offered alternatives to address the problem. I would recommend for anyone dealing with old HP printers. :)

I explained to him what I thought was wrong with my printer and he said he will be there 2 the next day. Didn’t explain if he think he can fix it or what! Then he go to my house like around 3:15 pm after I message him several time to reschedule, when he got here he was questioning me about the printer ribbons how to set them right away I was like u a printer guy shouldn’t u know that well he continue messing with the printer then he said the problem was the power source so I was like no way ,when u come in here it was on so he start messing with it again and he finally put it bk on and he was like it’s the printer motor I was like no way the motor is running because u can hear it when u turn on the printer . He still proceeds to scribble on a paper and be like ur charge is sixty dollars I was like no way I am paying u sixty dollars for a wrong diagnosis and a matter of fact u don’t even know what’s wrong with d printer because u was saying the power was bad at first obviously u don’t know what u was doing anyways I didn’t pay he got mad and I don’t care ... but it was a bad experience!

Dennis arrived promptly at his appointment time. Very professional in every way. Paper was jamming and I was unable to print. Dennis found the problem and told us he would order the replacement part. He was able to get our printer to work, but part would still have to be replaced. He will return next week to install part and do a complete cleaning of our printer. Irene West Covina

Dennis installed 2 boards (video and wirless LAN adaptor. He also checked my PC for malware that was not found using Norton. He found hundreds of spyware/malware which were deleted. It has only been one day since he was here so it is too early to know whether he fixed my crashing/freezing problems in Windows 10.