FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Revival Appliance Repair, we believe in honest, upfront pricing with absolutely no hidden fees. We charge a fair diagnostic fee to thoroughly inspect your appliance and explain the required repairs in detail; if you choose to move forward with the service, we waive that diagnostic fee entirely so you only pay for the repair. To honor those who serve our community, we also proudly offer a 10% discount to seniors, military, veterans, first responders, and local church leaders.
- What is your typical process for working with a new customer?
Our process is built on clear communication, respect for your home, and absolute transparency. When you first reach out, we will discuss your appliance's symptoms and find a convenient time for a diagnostic visit. Once on-site, we perform a thorough inspection and provide you with a detailed, upfront explanation of exactly what is wrong and what the repair entails—ensuring you have all the facts and an honest price before any work begins. If you choose to move forward with the repair, we waive the diagnostic fee entirely and get straight to work using high-quality parts. We finish by testing the appliance to guarantee it is running perfectly, leaving your space as clean as we found it and giving you total peace of mind.
- What education and/or training do you have that relates to your work?
At Revival Appliance Repair, we back our honest values with strong technical expertise. We are fully EPA-certified to safely service cooling systems and refrigerants, and we bring years of hands-on field experience repairing all major household brands like Whirlpool, Samsung, LG, GE, and Maytag. We also continuously update our training to stay sharp on the latest smart appliance technologies and advanced electrical systems, ensuring your home is always in safe, capable hands.