What types of customers have you worked with?
Approximately 80% of our clients have some form of dementia. Whether it's Alzheimer's or another form we care for them from early to late states. We insure your loved one is eating properly, getting their medications at the correct time of day and help with all household chores. We provide safe transportation and kind companionship.
The other 20% of our clients are short term clients. We assist them after surgery, provide companionship while the primary caregiver is out of town or on respite. Assist with transportation to dr.'s appointments or social gathering.
Whether the client is part of our 80% or 20%, they are all treated respectfully and like part of the family.
What advice would you give a customer looking to hire a provider in your area of work?
It's very important that families do their research and trust their instincts. Very often companies will come in and give a high pressured sales speech in siting that families sign a contract that very day.
It is important that families are given time to discuss service plans with other family members. It is a big step to bring a new person into the home. Make sure you trust the manager because s/he will be the one insuring your family has the proper caregiver. If you feel you can really connect with the Care Manager then chances are s/he will insure you get a wonderful caregiver. When it's just a job for them, then you'll just be another customer and not family