FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure strives to be transparent and fair, adapting to different needs and budgets. Discounts. We often offer discounts, especially for long-term cooperation, wholesale sales or special promotions. Keep an eye on this to optimize your expenses. Fees: Additional fees may apply for certain services or additions beyond the standard package. This will always be communicated in advance to avoid any surprises. Transparent billing. Our billing process is transparent, detailing all charges and providing clear explanations for each cost. Remember, we strive to ensure that our prices are in line with the market, while our service always remains at the highest level. If you have any specific questions or doubts about prices, do not hesitate to contact us - clarifying your doubts in advance will lead to greater confidence in your choice of our company!
- What is your typical process for working with a new customer?
The process of working with a new client usually includes several key steps: Initiating contact and identifying needs: We start by understanding your needs. This could be a phone call, an exchange of emails, or a face-to-face meeting. We discuss your requirements, goals and how our services or products meet your goals. Solution Proposal or Description: Based on the initial discussion, we provide a proposal or overview describing how we can meet your needs. This includes a breakdown of services, time frames, costs and any specific terms or requirements. Agreement and Contract: Once agreed, we formalize our partnership through a contract or agreement. This document defines the scope of work, responsibilities of the parties, pricing, time frames and any other important terms. Implementation and Progress Updates: Throughout the project or service period, we maintain regular communication to keep you informed of progress, resolve any issues that arise, and ensure that the work performed meets your expectations. Support and development of relationships: Our interaction does not end with the completion of the project. We are committed to providing ongoing support, whether it be technical support, continued collaboration or assistance with additional needs that may arise. Clear and open communication is key throughout the process. We strive to create a partnership based on trust and transparency to ensure that your experience with us is positive and productive.
- What education and/or training do you have that relates to your work?
I have a higher education in the field of electrical engineering, obtained from a prestigious university, where I studied in depth the principles of electrical engineering, power supply systems, process automation and modern technologies in this field. I have been working in the electrical and electronics repair field for many years since graduating from university. My experience includes working on a variety of projects, from small renovations to managing large electrical installation and maintenance projects. I specialize in troubleshooting and installing new systems while maintaining the highest standards of safety and quality. Apart from this, I also have vast experience in the field of HVAC systems. My work in this field includes the design, installation and maintenance of various HVAC systems for commercial and residential applications. I confidently understand the technical characteristics of systems, optimize their operation to ensure comfortable conditions and efficient operation. My experience and knowledge in electrical, electronic repair and HVAC systems allows me to effectively solve a variety of problems and ensure the safety and comfort of my clients."