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My carpets were pretty bad, they look much better. I was given a recommendation on one carpet that had a pet stain. Most of the dingy was came out otherwise.Dec 4, 2018Verified
Thus far working with BA Cleaning has been excellent. Great communication and responsiveness.Sep 10, 2019VerifiedBA House Cleaning, LLC's reply
Thank you Nathan for this wonderful review!
BA Cleaning has been great! They did a very thorough job, got corners and floor boards I always forget. I have already signed up for a biweekly clean!Nov 16, 2018VerifiedBA House Cleaning, LLC's reply
Thank you so much Chloe. We will share the feedback with cleaners, they're always so happy to get feedback!
well cleaned the house focused on all the spots, walls and corners. Very patient in cleaning, paying attention to our request.Sep 5, 2018VerifiedBA House Cleaning, LLC's reply
Hi Praveen - happy to hear that we met your expectations! thank you!
I was offered a 2-hour block cleaning with 3 people. The quality of the work is decent. They did what I asked them to do. They didn't clean very thoroughly, but I guess that happens for all cleaning services. What I kind of don't like is that one of the 3 ladies left after about 1 hour. Seems like she is only responsible for cleaning all 3 toilets, so she just quietly left after that. The other 2 ladies didn't extend their hours so I got 5 man-hours instead of 6.Jan 9, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is generally dependent on size of the home. Square footage, number of bedrooms and bathrooms. Type of flooring and number of pets can also have a slight impact on pricing.
- What is your typical process for working with a new customer?After a customer decides to hire us, we start with scheduling their first cleaning. After the first cleaning we followup regarding setting up repeat cleanings and collect customer data sheet that we keep on file. It includes information such as pet names, preferred contact method, home access, etc.
- What education and/or training do you have that relates to your work?Our cleaners go through an orientation and rigorous training. Our training consists of watching our cleaning video tutorials following with an exam. Upon passing an exam a cleaners is sent out on a field. Our field supervisor overlooks the cleaner the first three days step by step ensuring that they are following our training to the T "Left to right" and "Top to bottom" motto. After the first 3 days, the cleaner is then sent with a Sr. Team Lead to closely oversee their work and rate their work on a daily basis. Each cleaner is trained in one main area (bathroom, kitchen or dusting) and changing bed sheets, taking care of the floors and finishing up. Each time a cleaner changes a role, they are retrained in that area. So our cleaners are experts in their areas! Our team leads, are trained in all areas of home cleaning.