FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized based on your event size, duration, and menu selection. We offer flat-rate event packages so there are no surprises. Every package includes our professional espresso setup, single-origin coffee from our family farm in El Salvador, homemade syrups, alternative milks, and full-service staffing. We do not believe in hidden fees. Travel outside our standard service area may include a small travel fee. We also offer custom add-ons such as branded cups, specialty syrups, or extended service time. We’re happy to work within your budget and build a package that makes sense for your event.
- What is your typical process for working with a new customer?
We start with a conversation to understand your event — guest count, location, timing, and overall vision. From there, we provide a customized quote and menu suggestions. Once booked, we confirm logistics (power access, setup location, timing). On event day, we arrive early to set up and ensure everything is ready before guests arrive. During service, we focus on efficiency, quality, and creating a welcoming experience for every guest. Our goal is to make the coffee portion of your event completely stress-free.
- What education and/or training do you have that relates to your work?
We are trained in espresso preparation, milk steaming, and high-volume event service. Beyond barista training, we bring hands-on experience from running a family coffee farm in El Salvador — overseeing planting, harvesting, processing, and roasting decisions. We also hold food handler certifications and operate under local health and safety guidelines to ensure professional and compliant service at every event.