FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the distance, size of the move, inventory, access conditions, and any additional services such as packing or storage. We provide an estimate based on the details of your move and explain applicable charges before booking. Discounts may be available depending on the route, mileage, move date, and availability. Our goal is to make the pricing as clear as possible before moving day.
- What is your typical process for working with a new customer?
We start by learning the basic details of your move: pickup and delivery locations, move date, home size, and inventory. Then we prepare an estimate and review the services with you. Once the move is booked, our team coordinates the schedule, prepares for pickup, protects and loads your belongings, transports them, and keeps you informed throughout the process until delivery is completed.
- What education and/or training do you have that relates to your work?
Our moving teams are trained in professional packing, furniture protection, safe lifting and loading techniques, truck loading, inventory handling, and customer service. We also train our crews to properly protect fragile items, furniture, floors, doorways, and other areas of the home during the move.