FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge $150/hour for most in-home visits, network work, and remote support, and I offer a discounted introductory rate for first-time customers further outside my usual Valley service area. Before I start any billable work, I'll always walk you through the scope of the job and what it's likely to cost — no surprise charges. Custom PC builds and larger AI consulting projects are quoted based on scope.
- What is your typical process for working with a new customer?
It starts with understanding what's actually going on. I ask questions through Thumbtack messaging (or a quick call) to get a clear picture of the issue before we book anything — some problems can even be solved remotely. For hands-on jobs, I confirm a time that works for you, show up on schedule, and explain what I'm doing and why before any billable work begins.
- What education and/or training do you have that relates to your work?
My background is hands-on rather than classroom-based — I've spent years building and running tech-driven businesses, which means real, day-to-day experience with networks, computers, and now AI tools. I stay current by testing new hardware, software, and AI systems in my own businesses first, so I'm recommending things I've actually used, not just read about.