FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnose only fee: $25 Diagnose and repair: $50* (*up to the first 2 hours) Antivirus removal: $25 Standard restore: $40 Complete restore: $80 Network setup (wifi/wired): $30 Security Camera setup: $100 Phone setup: $25 Printer setup: $25 Classes: no fee, donations accepted Transportation fee (up to 25mi): $25 If it's not done right the first time, the next time its free!
- What is your typical process for working with a new customer?
1. Diagnose the problem. 2. Verify reproducibility. 3. Determine alternatives 4. Weigh the costs. 5. Select a plan. 6. Implement the actions. 8. Verify working state. 9. Review feedback. 10. Thank the customer.
- What education and/or training do you have that relates to your work?
Our employees are mostly current computer science workers and recent graduates. Using a collective environment of IT professionals to aid the newcomers to foster communication and use the wealth of knowledge at our fingertips to bring you the best service possible.