Castro Termite & Pest Control

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Introduction: We are a small but well established company. Personally, I count on over 17 years of industry experience. Most recently I served as the District Manger for a large national termite and pest control company (Terminix), a multi-billion dollar corporation. I was also the last branch manager for Antimite Termite & Pest Control, here locally, in San Diego. After realizing that the personal, customer service touch, and direct contact with the customer was missing, I decided to go into business for my self. I feel that direct contact and easy access directly with the customer is vital. We answer the phones right away, respond to voice mails and emails promptly. Mostly I enjoy helping people. In the end, that is what we do. We provide a solution to a problem. Or in most cases, several options that allow the customer to choose from. I have a passion for what I do. I love earning referrals. I also love growing my solid reputation. Nothing is more rewarding than when past customers rave about our service and the experience they had with us.

Overview

Hired 45 times

8 employees

12 years in business

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

Good 3.9

33 reviews

5

67%

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6%

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3%

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3%

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21%

Read reviews that mention:

Carrie J.

Jan 3, 2016

I am a Real Estate Agent and used Castro Termite for a clearance required for a sale, they did and excellent job and completed on time and did exactly what they said.My client commented on how nice and professional they were. Excellent Company, can't say enough about their professionalism and quality of work.

James L.

Oct 22, 2016

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Hired on Thumbtack

Guillermo Castro of Castro Termite & Pest Control came out within the next day after being contacted for a Re-finance Termite Inspection. He performed a thorough inspection of my home including a comprehensive survey of the attic during a very warm afternoon. I was very impressed with his knowledge of termite infestation and how to locate any damage. Fortunately my home did not have any evidence of termites. After the completion of the inspection I mentioned that I had a problem with rodents running around between my house and a neighbor's. He came out the next day on his day off to seal up any entry points to my home and lay traps. His excellent customer service, pleasant demeanor and dedication to his craft have earned my highest marks for a professional. I highly recommend him for any pest problem you may have!

Termite Inspection

Melissa W.

Apr 9, 2016

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Hired on Thumbtack

Guillermo was very knowledge and friendly. He was available the next day and completed our preventative pest control job efficiently. We look forward to having him keep our house pest free over the next year.

Pest Control Services

Gus T.

Feb 13, 2016

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Hired on Thumbtack

Ruben and Guillermo were both very knowledgeable and great at explaining their techniques and materials. There was initially some confusion over the price for a roach treatment but to their credit they honored what had apparently been a mistake in their written quote. Great to work with so far!

Pest Control Services

Larry O.

Feb 9, 2016

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Hired on Thumbtack

Guillermo and his crew are amazing. My job was complicated and we originally anticipated first having a general contractor come do repairs to a large wooden balcony, followed by a pest control contractor to fumigate. Finding someone who was both that could be assigned all the responsibility was exactly what we needed. Guillermo not only did the job exactly as promised, but performed many other unanticipated tasks without ever asking for a penny for them. He's a joy to have around and a very appreciated partner that will be hired to do many other things in the years to come. Be it pest control, or general contracting work, look no further. Hire Guillermo!

Termite and Pest Inspection

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
The state charges us a fee each time we submit a termite report. Thus we charge a fee as well. A typical termite inspection is $35 dollars. This fee gets refunded back to the customer if we become hired. Inspection fees for home sellers is waived. A pest control estimate is not charged. These are free. Because we do not know what we will find or discover until an inspection is performed.
What is your typical process for working with a new customer?
There are mostly three types of customers; homeowners, escrow or real estate transactions and property management companies or HOAs. Real estate transactions are critical. Then there are your Re-Fi's. We are EXPERTS in VA and FHA Re-Fi's. There is certain verbiage or language that must be in these type of inspection reports and certifications. You really have to know how the process works in order to be effective and beat deadlines. Homeowners are mostly interested in upkeep of their home and the option of a renewable warranty. HOA's are maintenance type of account. They look for fast inexpensive ways to remedy infestations and effective pest control maintenance.
What education and/or training do you have that relates to your work?
I have over 17 years industry experience. I started in construction as a teen in the summers. Then full time once I finished high school. After that I went into sales and estimating construction projects. I quickly found out that I loved the meeting different people and got a real thrill from a sale or "closing a deal". I then became hired by a termite company doing termite and dry rot repairs. But I missed doing sales. Once I became a licensed inspector I was doing both of the things I love: estimating construction and repair work, and selling jobs. The best of both worlds! I currently the owner-operator of Castro Termite & Pest Control Co. I have a an Operators license in both Branch II and III (One is for termite and wood destroying organisms and the other is for general pest control) I also have a B-1 general contractors license/ This allows me to bid on jobs that are outside of the scope of the Structural Pest Control Board IE: tile, sidewalks, doors and windows, stucco, fences etc.