FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We bill for work in 1-hour increments at $145 per hour. Contact us today for a free, no-obligation quote! All quotes include a 30-day price guarantee, giving you time to plan when and where you’d like your project completed.
- What is your typical process for working with a new customer?
At Prestwood IT Solutions, we believe transparency and communication are key to delivering the best customer experience. From the start, we’ll ask how you prefer to be contacted, discuss your goals and budget, and gather any details we need to tailor our services to your specific needs. Once we understand your situation, we’ll provide a clear, no-obligation quote and make sure you understand exactly what you’re paying for. While our goal is always to resolve your issue, we’ll be upfront if something falls outside our capabilities — and we’ll do our very best to help. Whether you need a large infrastructure installation or a simple home printer repair, Prestwood IT takes pride in providing exceptional care. We’ll work closely with you throughout the process, explain our approach, and keep you updated if anything changes in the scope of work.
- What education and/or training do you have that relates to your work?
All of our current Systems Engineers have either graduated from a fully accredited undergraduate computer science program or are in their senior year of a computer science–related degree. Most of our engineers also hold modern professional IT certifications, including: CompTIA (A+, Network+, Security+, and more) Google Professional Certifications Microsoft Certifications (MCSA, MCSE, etc.) AWS Certifications Cisco Certifications Compliance Certifications (HIPAA, etc.) In addition, we have a talented team specializing in web design, backend development, graphic design, logos, marketing, and more — ensuring you have the right experts for every part of your project.