On Site Furniture Repair
About this pro
what a joke. i inquired about a job and received a response 2 days later which is a reasonable turnaround time. In his response he asked for my address and a possible 4 hour window to schedule the appointment. I immediately responded to his email and asked if he had any availability for that weekend. no response. 2 days later i sent a followup email to make sure he got my reply. It took 12 days for him to finally get back to me. His only answer was "you never sent me your address". He didnt even acknowlege the reply email I had sent asking about his availability. No problem. The job I had wasnt an emergency so I went ahead and scheduled an appointment for the upcoming weekend. I specified the exact date (may 4th 2013) and the 4 hour window that I would be available. I sent my address. Today (May 2nd 2013) I received a call from him saying he was here for the furniture repair appointment. I told him that the appointment was for Saturday, May 4th, not today. I told him that I was not home today (most people work M-F). He responded by promptly hanging up on me and refusing to answer my call when I called back. I'm assuming his rude hangup was his way of telling me that he will not be coming back for our scheduled appointment on May 4th? I understand why he is upset, but he needs to look in a mirror and channel his anger towards himself not towards his customers. The appointment was scheduled via email, not over the phone, so there is a very clear record of the entire correspondence. There was never any doubt (on my end atleast) that the appointment was set for May 4th. The text does not lie. If you want to work with a highly unprofessional individual who responds at a snails pace, I would recommend you contract with this guy. Otherwise, steer clear.May 2, 2013
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- What should the customer know about your pricing (e.g., discounts, fees)?The first hour of repair time for the general public is $85, the second is $40. The first hour of repair time for the furniture trade is $55, the second is $30. The first hour of repair time for high volume clients is $45, the second is $30. When factory replacement parts are needed only an inspection fee will apply of $40. Zone fees may apply to areas where additional travel is required. Inquire about the chart listing all cities serviced listed by City and Zip code.
- How did you get started doing this type of work?My father owned a family operated furniture factory making upholstery in Los Angeles since the 60's. I spent my summers at his shop since I was just a kid. I started by sweeping and making buttons by the hundreds. Then learned all phases of the business as I grew older. Most of his employees spoke Spanish only, so they helped me learn the language.
- What types of customers have you worked with?Upholstery repairs on relatively new furniture that are still under the original manufacturer's warranty. Including motion furniture with mechanisms that need to be replaced. Like sofa beds that have a bent or broken mechanism can be replaced in less than a half an hour, start to finish. Recliner mechanisms usually take an hour to replace with the most difficult taking up to two hours. The best part is the furniture does not have to be moved out of the room in order to fix it, hence the name of the company, (ON SITE Furniture Repair)