FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer package pricing that includes travel fees, shopping, arrange FREE donation pick up for home furnishing (in OC, LB, and Lakewood). Financing may be an option depending on the size of the project. Specifics on Free Pick Ups: They must be clean and working order. Due to Covid, pick up MAY take 4-5 weeks. Refrigerators, Washers, Dryers, Gas Ranges, Microwaves, Clean Mattress/Box Springs (no rips, tears, or stains), Dressers, nightstands, couches, loveseats, end tables, coffee tables, hope chests, dining room table, dining room chairs, recliners, TV stands, bookcases, Housewares (dishes/pots/pans baking items, silverware) properly packed in boxes only, antiques, art, clean rugs up to 6'x9', home decor, pet care, patio furniture, table top/floor lamps, sheets/blankets/comforters, towels, futons, day beds, coffeemakers, irons, mixers, toasters, etc. What Items we DO NOT Accept: Armoires, baby and children's items (cribs, changing tables, high chairs, strollers, car seats, toys, stuffed animals, etc.), blinds/draperies, books, broken or chipped dish ware/glassware, camping items, chemicals/cleaning supplies, china cabinets/hutches, desks, electronics older than 5 years, entertainment centers, garden/lawn tools, gas/kerosene operated equipment, head and footboard sets, platform beds, sleep by number, captains beds, items that are molded, water damaged, faded, sun damaged, broken, needing to be cleaned, rips, tears, stains, or peeling, lighting fixtures, medical equipment, or supplies, hospital beds, musical instruments including pianos, used cosmetics, hair brushes, toothbrushes, or anything that's a health or safety hazard.
- What is your typical process for working with a new customer?
1) Phone call or text consult to understand your needs, with follow up images or video text file to review the areas that needs organization. 2) Determine if appropriate organizing fixtures are needed, which is optional but helpful. Suggestions made. 3) Get your input on style preferences whether you want them visible or hidden. 4) Book date(s)/time(s) work is expected to be performed and collect 1 hour nonrefundable booking fee to book initial appointment, that goes towards the total amount of the project. (Venmo, Zelle, or Paypal) 5) Determine who will pick the (optional) items up at the store before the project starts. (If you would like me to, I charge my hourly fee. The total will be added to the bill.) 6) Install fixtures, label appropriate boxes, and shelves, and organize everything as I go, while getting your input on items use frequency for your convenience. You determine whether to donate or throw away any items. I do not dispense of trash, but I will put anything that needs to go, in a trash you designate. - 2 & 6 could be interchangeable. (Free furniture & appliances pickup in OC, LB, & Lakeview scheduled for a later date.)
- What education and/or training do you have that relates to your work?
4 years active duty U.S. Marine Corps, weekly white glove inspections. 4 year Bachelors degree in a creative field, so I have an aesthetic eye, and a natural talent for visual/spatial organization. Extensive professional leadership courses that address calendaring, setting alarm clocks, to stay on track and be an organized professional.