FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At TOP CLEANING, we believe in clear and transparent pricing. Here's what you should know: Competitive Rates: Our pricing is competitive and clearly outlined. Customized Packages: Tailor our services to fit your needs and budget. No Hidden Fees: What you see is what you get – no surprises. Discounts and Promotions: Look out for seasonal deals and discounts. Flexible Scheduling: Our pricing accommodates your preferred cleaning schedule. Additional Services: Any extra services come with upfront communication on charges. Referral Rewards: Refer a friend and enjoy exclusive discounts.
- What is your typical process for working with a new customer?
Contact: Reach out via Thumbtack, phone, or email. Consultation: Discuss needs and customize a cleaning plan. Booking: Schedule a convenient one-time or recurring service. Confirmation: Receive details and confirm your appointment. Cleaning Day: Our team arrives, assesses, and thoroughly cleans. Quality Check: Ensure everything meets your expectations. Feedback: Share your thoughts with us. Follow-Up: Info on future cleanings and promotions.
- What education and/or training do you have that relates to your work?
dustry-Specific Training: Formal training or certifications in professional cleaning practices and techniques. Safety Training: Knowledge of safety protocols and proper use of cleaning chemicals to ensure a safe working environment. Equipment Training: Proficiency in using various cleaning tools and equipment effectively. Customer Service Training: Skills in communicating with clients, understanding their needs, and providing excellent customer service. Environmental Awareness: Understanding of eco-friendly cleaning practices and the use of sustainable cleaning products. Health and Hygiene Standards: Awareness of health and hygiene standards to ensure the cleanliness and sanitation of the spaces being serviced. Business Management: For those running a cleaning company, education in business management may be beneficial for effective operations. It's important to inquire about the specific training and certifications of a cleaning company or professional you are considering to ensure they meet your expectations and industry standards.