FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is pretty straight forward. My design fee is based on an hourly or a flat fee basis. It usually depends on the scope of the project and which pricing system the client prefers. Whether or not furniture or fabrics are marked up or not is something I discuss with the client. It will probably depend on whether they want to buy these items in retail or non-retail showrooms.
- What is your typical process for working with a new customer?
I like to meet with the client before we settle on a fee. I consider my first meeting with the client to be a consultation, and I don't charge for it. At this meeting, we discuss the scope of the project and how the client wants me to be involved. Usually, I then discuss the fee (or hourly) with the client and give him/her a short letter agreement for review. In the letter agreement, I list what my fee will cover and a payment schedule. If there are additions or deletions the client wants to make, they are added or deleted at this time. Once the client accepts the scope of work, she/he signs the letter agreement (which usually includes a small retainer fee) and returns it to me. At this point we begin working on the project together. This way from the beginning there is a clear understanding of what the project will involve and what the fee will be. The client knows what to expect and how the project will proceed.
- What education and/or training do you have that relates to your work?
I have a BS degree plus I spent two years at Boston University taking post-graduate classes. In addition,I graduated from the 3-year UCLA certificate interior design program.