FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Baker Home Energy, we believe in transparent, value-driven pricing for our HVAC services. Here’s what customers should know: Seasonal Promotions: We regularly offer limited-time discounts and financingh options like zero down and zero interest for 24 months on approved credit. Tune-Ups: New and existing customers may qualify for a discounted 30-point inspection tune-up (valued at $129) for one furnace or AC unit. Federal & State Rebates: We help customers access rebates like the 25C Energy Efficient Home Improvement Credit, which offers up to 30% in federal tax credits (up to $3,200 total) for qualifying HVAC upgrades 3. We also work with programs like TECH Clean CA and HEEHRA to layer incentives and reduce out-of-pocket costs. No Hidden Fees: Our pricing includes clear terms and disclaimers. Offers are valid for residents of San Diego County, Western Riverside County, and Southern Orange County, and are subject to availability and approval. Free Estimates: We offer free in-home estimates so customers can understand their options without any upfront commitment.
- What is your typical process for working with a new customer?
At Baker Home Energy, we’ve designed our customer journey to be fast, transparent, and stress-free—especially when emergencies strike. Here’s what you can expect: Immediate Response & Scheduling Whether it’s a broken AC in summer or a heating issue in winter, we prioritize urgent calls and aim to get same-day service appointments. Our dispatch team works quickly to get a technician to your home as soon as possible. Free In-Home Estimate We offer free estimates for HVAC installations and repairs. Our technicians are not only highly skilled but also personable and trustworthy—someone you’ll feel comfortable having in your home. Transparent Recommendations During the visit, we assess your system and provide clear options tailored to your needs. We explain everything upfront—no hidden fees or surprise charges. We also help you understand available rebates and financing options. Installation & Service Once you approve the work, our team handles everything from installation to post-service inspections. We follow strict timekeeping and compliance protocols to ensure quality and accountability. We also make sure to get the appropriate permits and approvals. Ongoing Support & Maintenance We offer tune-ups and maintenance plans to keep your system running efficiently year-round. Our goal is to build long-term relationships, not just complete one-time jobs. Customer Advocacy We value your feedback and strive to earn your trust. Many of our new customers come from neighbor referrals and online reviews—because we show up when it matters most.
- What education and/or training do you have that relates to your work?
At Baker Home Energy, our HVAC technicians are highly trained professionals with a strong foundation in both education and hands-on experience. Here’s what sets our team apart: Certified & Experienced Technicians Our service technicians typically have 2+ years of HVAC diagnostic and troubleshooting experience, or a combination of residential fieldwork and formal HVAC service training. All technicians hold a high school diploma or GED, and many pursue advanced certifications such as NATE (North American Technician Excellence) and Carrier Factory Authorized Dealer (FAD) credentials. Ongoing Professional Development We invest in continuous learning through factory-approved training courses, including hands-on programs in Gas Furnace & AC/Heat Pump Foundations, Geothermal Basics, and advanced refrigerant systems like Puron Advance™. Safety & Emergency Preparedness Our technicians receive annual safety training developed by our Director of Safety and HR team. This includes formal instruction on emergency response procedures, ensuring our team is prepared for any situation on the job. Mentorship & Leadership Lead technicians at Baker not only perform advanced diagnostics and installations but also mentor junior team members, helping them grow into high-performing professionals. Industry Recognition & Community Engagement We proudly support initiatives like the TechForce Foundation, which provides scholarships and training access to aspiring HVAC professionals. Our team has also been recognized through awards such as the HVAC Techs Rock Award.