FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At RK Mechanical Air Services, there are no hidden fees or surprise charges what we quote is what you pay. We’re upfront about our pricing and take the time to explain everything before any work starts. We also offer discounts through our Comfort Club Membership, which includes perks like savings on repairs, installations, and regular maintenance. And if you’re working with a budget, we’ve got flexible financing options to help make things easier. Bottom line? We want you to feel confident and comfortable, not just with your HVAC system, but with how much it costs.
- What is your typical process for working with a new customer?
We like to keep things smooth, fast, and easy. When a new customer reaches out, our goal is to respond as quickly as possible whether it’s through a direct message, call, or email. We understand time matters, so we aim to get to your request or inquiry right away, or as soon as we can. From there, we’ll have a quick conversation to understand what you need whether it's a repair, new install, or maintenance. Then we schedule a visit, assess your system, and walk you through your best options based on your space and budget. We’re all about clear communication, fast response times, and quality work, so you’re never left waiting or wondering what’s next.
- What education and/or training do you have that relates to your work?
We’ve completed all the required technical training, licensing, and certifications needed to handle everything from residential systems to complex commercial HVAC setups. But we don’t stop there our technicians stay up to date with the latest technology, safety standards, and energy-efficient solutions through ongoing training. At RK Mechanical Air Services, we believe real experience matters too. We've handled a wide range of HVAC projects over the years, which means we know how to troubleshoot, install, and repair systems efficiently and effectively. When you work with us, you're getting a team that knows their craft and is constantly working to stay at the top of it.