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About
Our work stands out because we will go the extra mile to make a customer happy. We've completely removed hourly rates and have a flat, per-instance charge. Which means, our services aren't rushed. We get the job done right, no matter how long it takes! And because the pressure is on us to work efficiently whilst maintaining a high level of quality, we usually get most issues resolved in under an hour!
We love working with people. There's nothing better than knowing you're doing the job properly and doing it right consistently. We love showing what we can do to help make your computer feel like it just came out of the box!
Overview
Hired 282 times
Background checked
5 employees
27 years in business
Business hours
Sun8:00 am - 7:00 pmMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Credit card, PayPal, and Venmo.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2016
Services offered
Computer issue
Slow computer performance
Virus or malware
Full computer diagnostic only
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and punctuality.
Excellent 4.9
195 reviews
5
96%
4
4%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Mrs. C.
May 28, 2015
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Hired on Thumbtack
Joel was very helpful, fixed my computer problems and he also checked some things out for me that I was wondering about. He also went over what he'd done after he was finished. He was very nice to work with and I will be calling him to fix ourother computer in the near future.
PC Computer Repair
Ray T.
Mar 19, 2015
•
Hired on Thumbtack
My computer had a number of issues main one being no disc space. Joel got that problem corrected and also found malware and got rid of that. He went above and beyond what I expected, even added a blocker for popup ads which I noticed the absence of right away.
I have, in the past, paid four times what I paid today for service that was not near as good. I recommend this service.
Computer Repair
Staci J.
Jan 19, 2015
•
Hired on Thumbtack
Joel was great, I'm very leery about these sort of things, but he fixed the problems with my computer quickly and didn't ask for payment until everything was completed to my satisfaction.
Computer Repair
Trent C.
May 19, 2015
•
Hired on Thumbtack
Could not have been more helpful and professional! Helped walk me through u issues remotely and shed them! Impressive! My new go-to computerrepair guy!
Computer Repair
Lois C.
Apr 6, 2015
•
Hired on Thumbtack
Joel was a pleasure to work with and repaired my computer remotely in less than 1 1/2 hrs. Very pleased with his service!
Computer Repair
Credentials
Background Check
Joel Pascual
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We provide our services at a flat, per issue fee. And because we do not charge by the hour, it encourages our techs / engineers to resolve issues in an efficient and timely manner. We do not charge per hour or have any hidden or extra fees.
New customers also get a "New Customer" discount! So, make sure you mention it to your technician or customer service representative.
What education and/or training do you have that relates to your work?
Yes, our reps are either CompTIA A+ / Network+ certified or currently in the process of getting certified.
What types of customers have you worked with?
Most of the work we do consist of remote desktop support for clients that need a nasty virus removed or want to make their very slow computer, faster! We also get a lot of customers that need help setting up their wireless network, securing the router, and making sure all wifi devices connect successfully.
