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Geek-O-Rama
Geek-O-Rama

Geek-O-Rama

Offers remote services
Offers remote services
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Introduction: Our work stands out because we will go the extra mile to make a customer happy. We've completely removed hourly rates and have a flat, per-instance charge. Which means, our services aren't rushed. We get the job done right, no matter how long it takes! And because the pressure is on us to work efficiently whilst maintaining a high level of quality, we usually get most issues resolved in under an hour! We love working with people. There's nothing better than knowing you're doing the job properly and doing it right consistently. We love showing what we can do to help make your computer feel like it just came out of the box!
Overview

Hired 282 times

Background checked

5 employees

22 years in business

Payment methods

Cash, Credit card, PayPal, Venmo

Social media

Facebook

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Featured Projects

2 photos

Reviews

Customers rated this pro highly for punctuality, professionalism, and responsiveness.

Excellent 4.9

185 reviews

5
96%
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4%
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Read reviews that mention:


Paul S.

Computer Repair

My experience with Joel was so outstanding I will tell anyone needing help with their computer about him and Geek-o-Roma. In fact I called my Bank IT department and my mother about using him, I will tell my co-workers tomorrow. He repaired my virus problem, greatly improved my security, made some changes that improved and simplified using my computer. Now my computer works so much more effectively and quickly that it is like I just changed from dial up to high speed. He listens well also. All this for a fantastic price!!
Feb 8, 2019
·
Verified
Joe A.

Computer Repair

Very professional. Not only removed all virus from computer but also reconfigured my printer after removing virus. I will recommend to my sales associates.
May 25, 2016
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Verified
Chee C.

Computer Repair

Joel at Geek-O-Rama was extremely helpful. His customer service and patience were totally awesome! I had several issues with my computer (couldn't connect to the internet, computer was booting up slowly, running slowly, etc.). Joel tackled the biggest issue first (inability to connect to the internet) and when one approach didn't work, he patiently tried another. After we solved the connectivity issue, he was able to connect to my computer remotely to thoroughly and efficiently check my computer for viruses and malware. (We found none.) He was very professional and explained what he was doing and asked permission to connect remotely, after which he was able to perform his work much more quickly than before. Joel was great, because his service is much cheaper and faster than taking it into computer repair store. And I could do this from the comfort of my home. The service even comes with a 30 day guarantee! I would definitely use Joel again and recommend him to anyone looking to get rid of malware/viruses or figure out why his/her computer is not working well! The value and service are the best I've ever experienced! Thanks, Joel!
Oct 9, 2015
·
Verified
Janet M.

Computer Repair

I couldn't get on to the Internet with my browsers and my computer would freeze repeatedly. Joel logged on, told me to go relax for a couple of hours. I did and when he called back, all was right with my world. No unplugging desktop and carting to a store and waiting a week or two to have the same thing done at twice the cost!
Oct 8, 2015
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Verified
Robert S.

Computer Repair

Very happy with service - prompt, knowledgeable, and professional. Tech scanned computer, removed some malware, memory hogs, unnecessary files. Will definitely use Geek-O-Rama next time I have an IT need.
Sep 3, 2015
·
Verified
Credentials
Background Check

Joel Pascual

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We provide our services at a flat, per issue fee. And because we do not charge by the hour, it encourages our techs / engineers to resolve issues in an efficient and timely manner. We do not charge per hour or have any hidden or extra fees. New customers also get a "New Customer" discount! So, make sure you mention it to your technician or customer service representative.

  • What education and/or training do you have that relates to your work?

    Yes, our reps are either CompTIA A+ / Network+ certified or currently in the process of getting certified.

  • What types of customers have you worked with?

    Most of the work we do consist of remote desktop support for clients that need a nasty virus removed or want to make their very slow computer, faster! We also get a lot of customers that need help setting up their wireless network, securing the router, and making sure all wifi devices connect successfully.

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