We provide our services at a flat, per issue fee. And because we do not charge by the hour, it encourages our techs / engineers to resolve issues in an efficient and timely manner. We do not charge per hour or have any hidden or extra fees. New customers also get a "New Customer" discount! So, make sure you mention it to your technician or customer service representative.
Yes, our reps are either CompTIA A+ / Network+ certified or currently in the process of getting certified.
Most of the work we do consist of remote desktop support for clients that need a nasty virus removed or want to make their very slow computer, faster! We also get a lot of customers that need help setting up their wireless network, securing the router, and making sure all wifi devices connect successfully.