|Sunday||9:00 a.m. to 10:00 p.m.|
|Monday||9:00 a.m. to 10:00 p.m.|
|Tuesday||9:00 a.m. to 10:00 p.m.|
|Wednesday||9:00 a.m. to 10:00 p.m.|
|Thursday||9:00 a.m. to 10:00 p.m.|
|Friday||9:00 a.m. to 10:00 p.m.|
|Saturday||9:00 a.m. to 10:00 p.m.|
About this pro
Awful....$150 and I still cannot use my printer. I've been Ill and I'm disappointed and now don't haveJul 19, 2018VerifiedWilliam S.'s reply
I regret having to "respond" to this "review", but this customer has not responded to any emails, so I have to respond here. First off, this job was performed in early March, sfter weeks of her putting it off. It seems her memory of this has changed radically over the past 5 months. Her request was to update 2 laptops and setup a printer. When I arrived, she had nothing ready, and was in very poor health, and stated that her memory and focus was next to 0. She had a new in box HP printer which was her primary want. I took it out of the box, assembled all the required parts, and fired it up. Neither of her 2 laptops had a port to diretly connect to the printer. Neoither would connect to the printer wirelessly. Neither laptop would connect well to the internet in order to download anything. I suggested this be corrected before continuing, but she insisted I continue to attempt the printer install. I ended up getting the HP registered with their online customer portal and setting up the HP cloud print (provides a unique HP email address allowing her to access any prints throughthis email address). I had the printer print a test page - everything with the printer was set up as well as possible without having any way to connect the printer to her laptops directly. She phoned me several times over the following week and told me that her husband had returned home and theat all was working great, the last time I spoke with her (before mid-March! If she had had a problem, she should have told me, rather than saying it was all good. She certainly had the opportunity to "review" me at any time since then. It seems ridiculous for anyone to do so this long after the work was completed, and for what possible reason? As I stated at the beginning, this work was completed in early March, and the last thing she told me was that "everything is working fine".
Bill came out and fixed or issue and took the time to not only shop for the part we needed but only charged us his the cost for the part. He also took the time to answer other tech questions that we had. Great value and great service.Mar 3, 2018VerifiedWilliam S.'s reply
Hi David, Thanks for the great review. I tried to send you a receipt, but have your email wrong - if you would text me your correct earthlink email, I will get you your receipt for your records. Thanks again, Bill
Bill helped us replace a 32" tv with a 43" tv in our existing articulated wall mount. The new tv required additional screws and washers so Bill promptly went to the local hardware store to purchase them. He completed the work quickly and efficiently for the quoted price.Dec 29, 2017Verified
Bill Shipp was knowledgeable, quite reasonably priced, and worked with MY needs in mind rather than nickeling and diming me to death to fill his wallet. I will definitely hire him again should the need arise.Aug 20, 2017Verified
Great tech. Very knowledgeable and did a terrific job. Plan on only using Bill.Aug 19, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I charge $95 for the 1st hour (minimum billable time) for all visits. Although not complicated, some of the following will affect my fee: I will often NOT charge more than the minimum $95 to complete what I consider my basic service, (Complete security check and evaluation of every client's system, and a mini tune-up), even if that requires more than an hour, in addition to remedying all the issues requested. I need to charge extra for the following: Travel - depending on distance to the client, and if I will not be in the general area when the client needs my service. Software - usually only Anti-Virus if yours has expired or is not a good performer. Also specific software to perform a needed client request if there aren't any free available. Parts - any hardware that needs to be replaced or added.
- What education and/or training do you have that relates to your work?There are numerous classes available for specific areas of study, but I do my own learning as needed for newly released or updated software (like new MS Windows OS versions and new MS Office releases). I try and keep track of the current hardware technology and software programs.
- How did you get started doing this type of work?Was going to be a chemical engineer and the 1st year in college had a tough time with the imaginary functions of Calculus, while getting a surprise A in FORTRAN programming. My friend's Dad had just opened the 1st Computer Programming school in the country, so I went there at his suggestion. Got a job after completing the 1st class in Assembler programming (Mainframes). Been in the IT field amd learning ever since.