Take Charge Recharge: Peninsula/East Bay Svc

We follow-up with potential clients and re-occurring customer base with-in less than 24 hr. Depending on work-load for the day, we can slate a Service Call within the next 48 hours. If the customer's needs are urgent then an Emergency Service Fee may be applied. This also applies after normal business hours (9:00 am to 6:00 pm). Also , with past experience, there are individuals, who love to "take things a part" to see if they can save themselves money. This is always not the best answer, considering the Manufacturer has made some machines "fool-proof" which means "leave it to the trained professionals". This also means damaged parts upon removal, clearing of Service error messages, Maintenance Count resetting, Service tests of Developer,Drum or General Service/Replacement of Maintenance kits. There are reasons that these are in place, if you start to cut corners, you might run into other disasters. Any question can be answered by our trained professionals. With over 30 years in the business and keeping up-to-date with new technology. Factory on-going training, insures our clients timely repairs at a affordable price. Our warranty is 30 days on Labor and parts. If machine is under any pre-existing service agreement or any type of warranty, this needs to be addressed to our staff ,prior to service. I to help educate my clients in the "right way and the Wrong way" of using their printing machines. I will always take time and answer any questions they might have.