Neat, Sweet and Discreet

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Stairs requiring cleaning

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Introduction: I have been cleaning for 15 plus years and have developed the fastest, most economical and timely process. I have tried every cleaning product out there and I use the best, which means I spend less time cleaning and you don't pay as much. It's a win, win! It's great exercise and I work independently and make my own schedule. I am available days, evenings/nights and weekends. This has turned out to be a real plus with some customers.

Overview

Hired 83 times

1 employee

11 years in business

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Reviews

Very good 4.5

44 reviews

5

70%

4

16%

3

7%

2

5%

1

2%

Chris C.

May 15, 2014

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Hired on Thumbtack

House Cleaning (One Time)

Tim N.

Jun 29, 2015

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Hired on Thumbtack

Move-in or Move-out Cleaning

Yakitcha M.

Jul 4, 2015

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Hired on Thumbtack

House Cleaning (One Time)

Donna T.

Jul 30, 2015

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Hired on Thumbtack

Move-in or Move-out Cleaning

Michelle H.

Aug 12, 2015

We had a horrible experience hiring Lori, we were very busy that day and were in and out of the house trying to get ready for a 2 month trip. Everytime we came into the house, Lori was either on her phone, sitting at the table doing her schedule or wiping down our stove. In 5 hours all Lori did was clean the top of our stove and didn't even put the burners back on and sweep the floor half ass. Her helper cleaned 2 bathrooms but not the master bath which is what I really wanted cleaned. When my husband confronted her about using our house as her office she acted rude and said "well you know how it is running a business". She was extremely rude unprofessional and took our supplies & dustpan with them. After they left we had to clean our house for 5 hrs because only 2 bathrooms had been cleaned. Her helper agreed that she wasn't cleaning at all so Lori fired her. DO NOT use this cleaning service!

Neat, Sweet and Discreet's reply

My apologies for not responding sooner. I do remember this day. I was hired and took instruction from your husband. And it appeared there was miscommunication on what you needed done. The helper you are referring to is my partner and family. I never fired her because we are partners and still work together. I strive for 5 sstar revkiews as you can see from my otheer reviews. I am so sorry for your poor experience. My reputation speaks for itself. I have made it a must when taking instruction from 2 people to make sure we are all on the same page. Again my sincerest apologies.

FAQs

What types of customers have you worked with?
I consider myself a "Deep Cleaning Expert." Over half of my work is deep cleaning/move outs/rental ready. The clients that communicate back to me, always get their deposits back. Some of my other jobs are cleaning/organizing. It's always a good feeling when your client is extremely grateful for organizing and cleaning. Some clients feel embarrassed but I assure them I've seen way worse and not to worry...it's nothing I can't handle. Making the client feel comfortable while you are going through their things is very important. I just put myself in their shoes and imagine how they feel. It works every time.