- What should the customer know about your pricing (e.g., discounts, fees)?
We charge by the hour and our work is guaranteed. We do offer discounts depending upon the size of the project.
- What is your typical process for working with a new customer?
We will discuss your requirements and share an estimate with you. In some cases, we might have to go onsite for an evaluation before we share an estimate. Once you accept the estimate, we start the work.
- What education and/or training do you have that relates to your work?
I have a masters degree in Information Technology and 15 years of work experience in IT Service Delivery.