- What should the customer know about your pricing (e.g., discounts, fees)?
All prices have wiggle room. We don’t want you too feel as if you have to haggle, but every job is different and a cookie cutter price doesn’t always fit every client. So give us a call and we can accurately tell you what to expect from time frame and price.
- What is your typical process for working with a new customer?
After we get a response from you, we like to follow that up with a quick and easy phone call. We want to know what items you want to be disposed of, but more importantly we want to know when is best for you to pick those items up. We understand that the biggest pet peeve can be waiting for that professional who said they would be there at a certain time and still hasn’t shown up. We want this to be an easy and professional experience for every client we deal with. After the call we send you a calendar invite so that both parties are understanding of when this will be completed. We show up on time to the job and take these unwanted items off your hands. No hidden fees, no confusion on price. Quick and easy, so you can get on with your day.
- What education and/or training do you have that relates to your work?
Both owners have been in the customer service industry for a combined 30+ years and strive to do what’s best for their customers.