FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is simple and upfront. I charge a flat rate for most home tech support tasks, and I always confirm the cost before any work begins. There are no surprise fees, and I offer discounted rates for bundled services (e.g., Wi-Fi + printer setup together) or repeat customers. Please note: I do not troubleshoot Apple/Mac devices
- What is your typical process for working with a new customer?
When a new customer contacts me, I start by asking a few quick questions to understand the issue. I’ll explain the options, give you a clear price, and schedule a convenient time. When I arrive (or connect remotely), I diagnose the problem, walk you through what I’m doing, and make sure everything works before I leave. Simple, transparent, and stress-free.
- What education and/or training do you have that relates to your work?
I bring more than 25 years of professional IT experience, including roles in enterprise support, network engineering, system administration, and technology operations for organizations such as Yahoo, eBay, PayPal, Facebook/Meta, and municipal government. I’ve built and managed IT support systems, optimized networks, and trained both technical teams and everyday users. This background allows me to diagnose issues quickly and provide reliable, real-world solutions for home users and small businesses.