FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward and priced appropriately for the situation. Taking my vast experience and knowledge into account, I feel that the customer always gets what they pay for and feel that they come out better because of the interaction. Maintenance costs are priced per visit and not a flat monthly fee.
- What is your typical process for working with a new customer?
I always want to know as much information about the aquarium or pond as possible. Pictures and any data, no matter how seemingly insignificant, is important for me to know. Customers are not just clients, they are considered friends and I treat them as such.
- What education and/or training do you have that relates to your work?
I have a degree in Enology (fermentation science) which does not necessarily translate into the aquarium industry, HOWEVER all of the Biology, Organic Chemistry, Inorganic Chemistry, Bio Chemistry, Micro Biology and Physics come into play. As for training, my family owned one of the largest aquariums in the SF Bay Area for over 45 years. I was catching fish before I learned to read and write. My experience spans my entire life and I have worked at all levels on the industry from a sales person for a highly regarded international filtration company to one of the first retail stores to implement a large scale coral and fish aquaculture program. My aquaculture programs in both freshwater and saltwater have produced well over 100,000 fish and started the ground swell of aquaculturists in the bay area in the early 1990's. I have traveled to exotic areas like The Marshall Islands, Peru, Ecuador, Costa Rica and Nicaragua in pursuit of learning more about the animals and fish we keep.